Medical Secretary - Liverpool, United Kingdom - Liverpool University Hospitals NHS Foundation Trust

Liverpool University Hospitals NHS Foundation Trust

Verified Company

Liverpool, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

To provide a comprehensive administration service in dealing effectively
and efficiently with processing of daily workloads.

To answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations and also ad hoc office duties.

Ensuring cross cover working where possible.

The Clerical Officer will be working in the Liverpool and Sefton Anticoagulation Service - Community providing support to the clinical team.

The service operates from 8.30 am to 5.30 pm Monday to Friday and you will need to cover these hours on a rota.

The main function of the role is to cover the patient telephone advice line, accurately recording messages and queries on the clinical system and booking appointments for patients. This will require you to answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations.
You will also carry out routine administrative tasks such as receiving referrals, running reports from the clinical system and liaising with NHS organisations.
Complete any tertiary referrals to external Trusts and ensure these are completed on the PAS system. Keep track of referrals to ensure patient is promptly reviewed.
Organise and order stationery as appropriate.
Record and input data onto databases and systems as appropriate.
Be able to work as part of a team, promote effective flows in the department to cover leave to ensure the office runs smoothly.

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

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Type dictation from audio transcription of clinical correspondence and
documentation.

Quality check documentation completed in clinical administration support.

Ensure appropriate follow up arrangements/investigations are in place. Liaise with personal medical secretary of speciality accordingly.

Complete any tertiary referrals to external Trusts and ensure these are
completed on the PAS system. Keep track of referrals to ensure patient is
promptly reviewed. Check that follow up appointments are arranged in
conjunction with patient pathway.

Mentor, train and supervise relevant junior staff as required.

Deal appropriately with concerns from staff in line with Trust policy.

To answer the telephone promptly and politely, telephoning patients where
appropriate using tact, discretion and empathy in all situations.

Accurate use of patient information using the Patient administration System (PAS), including registration screen, checking patient details are correct, tracking of casenotes.

Ensure all letters and discharge summaries are copied to the appropriate
professionals, including patients.

Ensure efficient audit processes in place concerning correspondence to
ensure quality levels maintained and rectify accordingly.

Take minutes of meetings, circulating to relevant groups.

Obtain information as requested by line manager.

Attend appropriate training, meetings and education sessions when required.

Work with managers to review working practices, ways of working and find solutions to problems.

Work with managers to improve quality and range of services, with resources being managed according to agreed policies and procedures.

Organise and order stationery as appropriate.

Ensure all mandatory training is up to date and report accordingly.

Record and input data onto databases and systems as appropriate.

Be able to work as part of a team, promote effective flows in the department to cover leave to ensure the office runs smoothly.

photocopying. Participate in housekeeping of office environment.