Global Forwardin Agent- Ocean Imports - Salford, United Kingdom - CH Robinson

CH Robinson
CH Robinson
Verified Company
Salford, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Additional Job Description

We're C.H. Robinson, one of the world's largest logistics platforms and we're looking for our next **Global Forwarding Agent

  • Ocean Imports.
  • Is that you? Are you detailoriented, servicesavvy and a problemsolver? If so, this might be the perfect role for you. As a Global Forwarding Agent, you will be your customers' primary contact responsible for managing and operating the shipment lifecycle of their global freight.
A successful Global Forwarding Agent thrives in a lightning-fast environment, finding swift resolutions to transportation and documentation problems. You'll be very hands-on with your customers, working closely with them from the start of the shipment process. We offer a dynamic, industry-leading training program that jumpstarts your knowledge of C.H. Robinson and our systems and processes. You will come out of this experience ready to be part of a high-performing team. Our successful Global Forwarding Agents go on to expand their careers with C.H. Robinson in Operations, Sales, or Account Management.

If this all sounds good, let's talk more about what you'll be working on.


Responsibilities:


Maintain Operational Excellence:


  • Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo.
  • Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing prealerts, governmental filings, executing delivery, ensuring proper invoicing, etc.

Facilitate Relationships:


  • Collaborate with our international team members and thirdparty agents to ensure efficiency, excellent customer service and creative problem resolution.
  • Build great relationships with customers, responding timely and following up on issue resolution
  • Provide reporting and documentation support to internal and external customers.
  • Participate in customer business reviews.

Required Qualifications:


  • High school degree
  • Minimum of 2 years of Ocean Imports experience

Preferred Qualifications:


  • Values a diverse and inclusive work environment
  • Proficient in Microsoft Office Suite of programs
  • Excellent communication, prioritization, and multitasking skills
  • Proven track record of strong customer service skills, interacting with customers and being client focused
  • Excellent follow up with customers and the network
  • Criticalthinking, flexibility, and problemsolving skills to adapt to everchanging tasks and customer needs
  • High level of attention to detail
  • Ability to work in a fastpaced and deadlinedriven environment

What do we offer?

  • A vibrant, progressive, inclusive, and forwardthinking workplace
  • Opportunities for professional development and advancement
  • A competitive benefits package and commission structure
  • Flexibility in terms of work arrangements to support worklife balance
If this sounds like the job for you, let's talk We can't wait to hear from you


Schedule:

  • Monday to Friday

Work Location:
In person
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