Platform Recs and Controls Administrator - Witham, United Kingdom - Aegon

Aegon

Verified Company

Witham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Description Summary

We have an exciting opportunity for an individual to join our Money Processing & Reporting (MPR) team for a fixed term contract (ending December 2023).

Job Description:

The Role

The role will be within the Investment Admin area and this specific role will be in the Money Processing & Reporting (MPR) team.

To deliver in this role, the job holder must have a good knowledge of payment processes within a platform operation's, including the technology, the tax wrappers and the associated regulations and must have a flexible, can-do approach, taking full responsibility for each customer transaction.

Investment Admin operate a daily clear to zero policy, requiring flexibility and commitment from each team member, offering opportunities to work across all teams within Investment Admin.

Key responsibilities

Responsibility for running and maintaining core team processes, including daily cash payments, payment issue investigation, cash, and Tax reporting, manage corporate funding process, consistencies against procedures, process checking and error control.
Process management of exceptions arising from payment/reporting, this is typically, the result of processing failures that require investigation and a solution outside the standard model.
Take responsibility for own development and work towards completing capability matrix measures and actively seek to build a full working knowledge of all end to end processes of the area. Also work towards IOC qualifications if appropriate.
Work of colleague's quality assured to ensure that errors are minimised, and the customer receives the best quality service. As required and determined by the knowledge and experience of the job holder, support the development of Investment Admin colleagues by providing structured coaching and mentoring support for less experienced team members to ensure their training experience is enhanced and knowledge is shared across Investment Admin.
Responsible for recommending changes to procedures, process and technology and participating in their implementation to improve the customer experience, reduce risk and maximise efficiency.
Keep up to date with the rapid changes to the Platform proposition, regulations, and AEGON's strategic direction.

Skills:

Attention to detail
Responsibility and ownership
Ability to manage multiple processes whilst adhering to procedures
Resilience and flexibility, remaining calm and patient in challenging situations
Collaborates with others in the team and department to deliver the required outcome for the customer and business

Knowledge

An understanding of the principles of Client Money regulations and the rules applicable to a platform environment is desirable
Good understanding of the Financial Services industry and the platform market in particular
Knowledge of platform investments
A strong grasp of banking processes, types of payments, processing times and associated regulations
Understanding of Tax processes within a platform environment

How we look after you

Outside of a competitive salary, working with us comes with a range of benefits that you can access from day one, including:

Non-contributory pension between 8-12% dependent on age
Life assurance cover
Private medical cover and health assessments
Access to
Peppy

- a digital health app that supports employees with men and women's health, menopause, fertility and baby support

Critical Illness cover
Enhanced maternity, paternity and parental pay packages to support you in the moments that matter
Holiday trading
Private GP appointments with Doctor at Hand
Cycle2Work scheme
2 paid days per year for charitable volunteering
Employee wellbeing is key to our culture. We offer a range of online classes to support this, including yoga and meditation

We champion a collaborative, supportive working environment where you'll have the opportunity to develop yourself and your career in a way that works for you.

Our reward programmes encourage peer-to-peer recognition, and we offer a discretionary annual bonus dependent on company and individual performance.

Flexible working

We're transitioning to our new normal and we're welcoming everyone back to working in new, collaborative, and exciting ways.

We've adopted a hybrid environment of remote and office working, so it's important that you live within a commutable distance to our offices.

We know that people have busy lives and commitments outside of work, so we offer flexible work arrangements where possible to support our employees.

We're an equal opportunities employer

As an international and multicultural business, we celebrate a range of festive days to support the rich diversity of our employees.

Our Chief Marketing Officer leads our own LGBTQ+ community group, and we proudly sponsor Pride events across the UK.

We also work with key partners like

Black Professionals Scotland

to support our commitment