Junior Support Officer - Abergele, United Kingdom - Betsi Cadwaladr University Health Board

Betsi Cadwaladr University Health Board
Betsi Cadwaladr University Health Board
Verified Company
Abergele, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Would you like to be involved in projects that make a difference? Do you have experience in supporting software solutions and been involved in change management projects.

Are you keen to make a difference?

If so the Informatics service is looking for a full time Junior Support Officers to join a dynamic team. Working within BCU Central you will be responsible for assisting with the management, maintenance, testing and training and user support of software solutions and providing telephone support to all Informatics users


Your Key responsibilities include:


  • Assist users requesting of a wide range of solutions.
  • Assisting with paperwork
  • Investigating other potential solutions
  • Developing communications to notify users of change
  • Monitoring change requests
  • Analyses and investigates user problems, some of which are complex, and where necessary discusses options for resolution with Support Officers and communicates the resolution
  • Provide assistance to support officers and senior support officers when required.

Essential Criteria Includes:


  • Educated to GCSE level / equivalent level of work experience and knowledge
  • Knowledge of one or more business systems
  • A broad range of ICT skills
  • Experience of working in a large and complex organisation
  • Experience in the support of software solutions
  • Participation in change management
  • Knowledge and appreciation of the capabilities and limitations of IT
If you require any further information please don't hesitate to contact us.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.


If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients.

The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales.

Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.


Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

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