Customer Support Assistant - East Grinstead, United Kingdom - First Recruitment Services

First Recruitment Services

Verified Company

East Grinstead, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Position:
Customer Services Support Assistant

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Salary: £23,160 per annum plus exceptionally good staff benefits, along with social events and annual staff party

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Location: East Grinstead, West Sussex

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Hours: Monday
Friday, 09:00 18:00, standard office hours, 40 hours per week. No evenings or weekends Opportunity to work up to 50/50 home/office based once successfully passed the probationary period. Full training provided.
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East Grinstead based. Plenty of free parking on site for staff. Around a 25 minute walk from the nearest mainline station. Buses available from nearest station to the office location.
This is an excellent opportunity to join a first class company who offer superb long term career opportunities.

The role

This role is to provide support to the Account Executives, to ensure the smooth running of the department and first-class client services.

To be responsible for all aspects of customer management and to ensure clients are informed of any issues effecting delivery of their shipments.

This role will provide you with career progression as well as the chance to grow and learn within the business.

Duties and responsibilities

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Ensuring that customers fully informed of any issues affecting their delivery, including liaising with carriers and colleagues to resolve any issues
Ensuring all correspondence is correctly noted on in house systems
Booking and tracking collections through to completion
Providing accurate import clearance instructions to carriers so shipments are cleared in line with client requirements
Ensuring all queries and enquiries receive prompt response and clients are kept up to date at all times
Assisting the Account Executives with ad hoc tasks as required

Skills, experience and competencies required

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Able to prioritise and manage your own time with the ability to work to deadlines ensuring that all tasks are completed in a timely manner
Able to work to a high degree of accuracy as you will be required to deliver accurate information to clients in an easily understandable manner
Willing to learn new processes and procedures and able to grasp new systems following training
Good computer skills, particularly in Word and Excel
Clear communication skills both verbal and written

Wild Recruitment Ltd T/A First Recruitment Services is acting as an Employment Agency in relation to this vacancy.

Job Types

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Full-time, Permanent

Salary

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£23,160.00 per year

Benefits

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