Band 3 Cardiology Support Secretary - Birmingham, United Kingdom - University Hospitals Birmingham

University Hospitals Birmingham

Verified Company

Birmingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job overview:

An exciting opportunity has arisen for a Support Medical Secretary to join the Cardiology Department at the Queen Elizabeth Hospital (QEHB), UHB NHS Trust.

At the QEHB, Cardiology is one of the largest outpatient services.

The department comprises of 28 consultant cardiologists and services include adult congenital heart disease, interventional cardiology, heart failure, imaging, electrophysiology and inherited cardiac conditions.

This post is full time (37.5 hours) and a permanent position.

Main duties, tasks & skills required:
Provide a complete confidential, support medical secretarial service for the Consultant and their medical team. To help with the daily management of the medical team diary

Provide and receive complex information on a daily basis
Touch type from audio
Be a point of contact for GPs and other Health Care Professionals and also patients/relatives/carers.
Understand the patient pathways
Deal with queries and instigate appropriate action
Provide information for Consultants, GPs and patients on forthcoming appointments, admissions and results of investigations
Organise and maintain catheter lab schedule, adding patients to lists and ensuring patients are seen for preoperative assessment and tests as appropriate
Manage and chase results of patient investigations on a daily basis and on receipt, prioritise and action according to clinical need, with guidance from the medical team
Sort, distribute and prioritise incoming mail
Carry out any other secretarial duties where necessary through liaison with the Band 4 medical secretary
Provide reciprocal cover for secretarial team during annual leave and sickness absence

About us:

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment.

This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work.

This is more than words. We are taking action.

Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO.

We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

Job description:

Qualities/Skills:

Experience of working as a support/medical secretary, working in healthcare and dealing with the public
Experience of working with a range of Microsoft Office packages and IT systems
Experience of working in a busy environment
Good organisational skills and able to work under pressure and multitask
Able to work on own initiative and deal with the unpredictable as well as working effectively and flexibility as part of a team
Able to meet deadlines
Good communication both written and verbal
Good time management skills
Understand confidentiality
Ability to pay attention to detail where there are predictable interruptions to the work pattern
Ability to deal with stressful situations and sensitive issues demonstrating care and compassion
Being a good team player demonstrating good interpersonal skills

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person specification:
Qualifications:

Essential:

Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9
Business Administration NVQ level 3 or equivalent experience in a clerical environment

Desirable:

AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology

Experience:

Essential:

Experience of dealing with the Public/Customer service experience
Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
Experience of using IT systems

Desirable:

Experience of working in a busy environment
Experience of working in Healthcare

Additional Criteria:

Essential:

Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
Good keyboard / IT skills
Good organisation skills and ability to multitask
Good time management skills
Ability to deal professionally with enquiries from staf