Customer Service Representative - Cannock, United Kingdom - Aggreko, LLC

Aggreko, LLC

Verified Company

Cannock, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

At Aggreko, we provide energy solutions so communities can thrive and businesses can grow. We bring power, heat and cooling to customers and communities wherever they need it.

We are hiring immediately for a Customer Service Representative - a role that will help us to power progress for our customers.

Why Aggreko? Here are some of the perks and rewards.- A competitive salary and benefits package (including but not limited to pension plan, bonus scheme, and Life Assurance)- Generous holiday entitlement, with option to 'buy' or 'sell'- A focus on continued personal development- Paid time off work for volunteering in the community- Access to our Employee Assistance Programme which helps promote and support a healthy lifestyle

What you'll do:

Act as the principle point of contact for Aggreko's customers
Manage all internal touchpoints during the lifecycle of the rental
Collaborate with the sales and Operations teams to ensure a successful customer experience
Meet the expectations and requirements of the customers
Establish and maintain effective relationships with customers, gaining their trust and respect
Work closely to support internal teams such as the Sector Sales teams
Perform all support activities for the sale data entry, scheduling, handling invoice queries
Handle incoming customers calls to address equipment, service or contract queries
Manage customer credit limits and payment expectations
Own the customers problems and assume responsibility for actions, decisions, and communication, to drive for a successful outcome

You'll have the following skills and experience:
You will have experience working in a similar customer service or account management role. Experience working within the rentals, construction or civils industries would be beneficial. Experience using a CRM system, ideally Salesforce, is a huge benefit to this role but training can be provided.

You will have exceptional customer service skills with the ability to gain information from customers and offer suitable product and service solutions.

You will be able to develop and manage stakeholder relationships, internally and externally, and work collaboratively across wider teams. You'll have the ability to solve problems and think out-side the box. You will be self-motivated and have a proactive approach.

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About Aggreko

We welcome people from different backgrounds and cultures, and respect people's unique skills, attitudes and experiences.

We encourage everyone to be themselves at work because we know that's how we do our best, for each other, for our customers, for the communities where we work, and for our careers.

Equal Opportunity Employer, including disability and veterans.