Customer Service Advisor - Maldon, United Kingdom - Huntress

Huntress

Verified Company

Maldon, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you an experienced Customer Service Advisor, looking for a new challenge?

We are currently recruiting for a company based in Maldon, who are looking to offer you a salary of £25,000.

You will be joining a friendly and welcoming team, working Monday - Friday 8:30am - 5pm, office based with free parking.

If you are customer focused and pride yourself on working to a high standard, then continue reading to hear more about day to day duties.

Duties include but not limited to:

Ensure sales orders from customers and distributors are handled promptly and entered onto the Company's ERP system for prompt picking and dispatch purposes
Assist with setting up new contracts efficiently and ensuring that all new pricing relating to new contracts are set up against all relevant sites
Inform customers of any sales order discrepancies and delays in dispatching goods
Liaise with internal and external customers to identify areas for improvement, make recommendations and support implementation
Liaison with customers and BDMs to resolve any queries on orders, prices, stock, delivery, general queries, sample requests etc.
Conduct ongoing customer feedback review, ensuring feedback is communicated and acted upon to improve service and maintain processes where necessary
Review product stock levels to ensure customer demands can be met
Ensure all timeframes for despatch are communicated and all paperwork is in order
Problemsolve and troubleshoot unusual queries and technical issues that arise

You will be responsible for continually developing your own knowledge and skills to meet both individual and department objectives. If you enjoy keeping up communication both internally and externally, seeing things through to completion and problem solving,then this is the perfect opportunity for you

This company are looking for someone who is proactive and diligent, while ensuring customers are a top priority at all times

Shortlisting has already begunyou'll need to be quick to snap this one up