Administration Officer - Hemel Hempstead, United Kingdom - Central London Community Healthcare NHS Trust

Central London Community Healthcare NHS Trust

Verified Company

Hemel Hempstead, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Single Point of Access Administrator

B
Hemel One

Are you looking for a role where you can really make a difference?

Are you enthusiastic, committed, and passionate about providing the best health service to the people of West Hertfordshire?

If your answers are yes, then keep reading.

Single Point of Access (SPA) is a service that is vital to the delivery of adult community health care for housebound patients in the Herts Valleys area.

Electronic and telephone referrals from a wide variety of professionals, are channelled through the SPA on a daily basis. SPA is also responsible for managing patient enquiries for several different services. Our high performing team uses an advanced electronic patient record system.

The Single Point of Access is located on the edge of Hemel Hempstead in the recently refurbished Hemel One building which has excellent road links, plenty of free parking and on-site restaurant/kitchen facilities.

The team has a highly supportive culture and is comprised of a mixture of experienced and developing administrators working across this 7-day service.

We are looking for full time and part time staff to help us grow our team. The service opening hours are 8am to 8pm and shifts are worked to cover these hours.

Laura

Susi

The post holder is a member of the SPA team and the responsibilities of the team are to support clinical services to manage the daily demand of referrals and to effectively prioritise incoming referrals into urgent and non-urgent.

The SPA is responsible for processing and registering new referrals, booking clinics, updating waiting lists and communicating appointment related information to patients, carers and health professionals.

They aim to make effective use of resources, reduce duplication and ensure that referrals are effectively and safely managed through the system.

They that appropriate referrals are accepted and any urgent needs highlighted to the appropriate clinical services.

The Herts Valley Single Point of Access department operates 7 days a week between the hours of 8am to 8pm.

Just as we care about our patients' wellbeing, we care about yours

We can offer you:

A comprehensive induction into the community service followed by a local induction to introduce you to the role
Single occupancy accommodation in Central London (we can help you find accommodation in London, support you with your deposit)
Support with gaining your driving license *T&C's apply
Car lease scheme *T&C's apply
Flexible working options
Annual travel card loan
Training, support and development in your career

Process new referrals in accordance with local Standard Operating Protocols (SOPs)

Book clinics and appointments and manage cancellations or amendments in a timely manner

Maintain health records as required and according to local SOPs

Utilise relevant electronic patient record systems to enter and retrieve patient data ensuring all details are accurately recorded in a timely manner

Provide accurate confirmation of appointments to patients

Maintain the integrity of patient data on electronic patient records, including the creation and update of records

Please see attached Job Description and Person Specification for full roles and responsibilities.