Call Handler - Lincoln, United Kingdom - Health Transportation Group

Health Transportation Group

Verified Company

Lincoln, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Who are we?

HTG-UK (Health Transportation Group UK) is one of the UK's largest Non-Emergency Patient Transport (NEPTS) providers, carrying out over 550,000 journeys on behalf of the NHS every year.

We have a total of 11 operational bases across the UK, over 700 employees and are leading the way in delivering safe, caring, high-quality patient transport.

What can you expect?

The Contact Centre receives thousands of calls from a wide range of people, including patients, GP surgeries, healthcare providers such as hospitals, clinics and other health care colleagues to book non-emergency patient transport for patients who are eligible and require assistance to get to and from their healthcare appointments.

Working as a
Call Handler, you will be the initial point of contact for service users and healthcare professionals and you will make sure they are treated with compassion and respect from their very first interaction with HTG-UK.

You will be ensuring all patient/journey details that are received are recorded correctly on the our computerised system, whilst maintaining the companies core values.

We have full time, permanent positions available, working 37.5 hours per week, 5 days out of 7 on a rolling rota.

We are also advertising these roles
nationally, as
remote working can be offered.

The 2-week call handler training is completed at our Lincoln HQ, however, travel expenses can be arranged & reasonable hotel expenses will also be granted.

Salary - National Minimum Wage based on age.

Key Responsibilities:

Answer incoming calls within the time specified by the agreed service levels.
Ensure the company system is updated and calls are logged with all relevant information in line with HTG-UK company policies.
Liaise with the Planners/Controllers and highlight or escalate any known issues or queries that may impact on service delivery to our patients.

Essential Skills and Experience:

Fluent in English language, with a good standard of IT skills
Strong accuracy and attention to detail
Ability to handle sensitive issues appropriately
Reliable and punctual
Ability to communicate with people from different backgrounds and show consideration, empathy and respect for service users

What will you receive?

Full comprehensive training for the role
Contractual sick pay
Refer a friend bonus scheme
Receive £500 for each friend you refer
Employee Assistant Programme
A rewarding job
Regular competitions and prizes
Opportunity for further development into management

Equal Opportunities

The Company's Equal Opportunities policy affirms our commitment to ensure that no patient, employee or prospective employee is discriminated against, whether directly or indirectly on the grounds of gender, sexual orientation, age, marital status, responsibility for dependants, disability, religion, creed, colour, race, nationality, ethnic or national origin, trade union activity, social background, health status, or is disadvantaged by conditions or requirements which cannot be shown as justifiable.

Safeguarding
The organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously.

All employees have a responsibility to support the organisation in our duties by:

Attending mandatory training on Safeguarding children and adults
Making sure they are familiar with their and the organisation's requirements under relevant legislation
Adhering to all relevant national and local policies, procedures, and professional codes
Reporting any concerns to the appropriate authority

Job Types:
Full-time, Permanent

Salary:
£20,319.00 per year

Benefits: