Customer Support Team Member - Newstead, United Kingdom - Essential Recruitment

Essential Recruitment

Verified Company

Newstead, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking for a Customer Support Team Member, who has experience in a similar customer service based role, to join a company based in Newstead.

Hours:
Saturday and Sunday 7:30am-11:30am or 8am-12pm

Pay:
£13.00 per hour

We are looking for someone who will uphold the Bunches brand values in this customer facing role, putting the customer first and providing a good and honest service.

Job Purpose:

To provide effective hands on support to the web administration function to the business
To establish an efficient, friendly, helpful and welcoming approach with every contact point proving them with a memorable level of service, which promotes customer loyalty and recommendation
To ensure that a consistently outstanding level of customer care is provided during all conversations through any form of communication
To support and contribute to a culture of providing excellence in service to all Bunches customers
To assist with general administrative duties as required

Main responsibilities:

Respond to complaint/query messages on chat
To ensure a consistently high level of service is provided by;
Creating a positive first impression / Respond to customer needs by listening and questioning effectively / Having up to date and accurate information about current offers, promotions, and product availability
Ensure that any incoming complaint, follow up or enquiry are dealt with promptly or routed to the relevant person/department efficiently
Download pending orders on CRM system and amend address queries.
Liaise with operations, ensuring website cut off times are promptly completed.

Experience:

Have previously worked within a similar role
Computer literate to a competent level
Experience of dealing with the public

Qualifications/Skills:

Attention to detail accurate and thorough
Excellent administration, communication, presentation, and customer service skills
Bright, friendly and enthusiastic telephone manner
Good listening skills
Excellent keyboard skills
Good problemsolving skills
Numerate with good spelling and transposition skills
Enjoys talking to people, but succinct and to the point
Flexible to working hours
Supportive of colleagues
Can work unaided and without supervision
Call Megan on between the hours of 8am 5pm Mon-Fri
Text '
CUSTOMER SUPPORT' to for a call back.
Register for a call back from a consultant here