Assistant Lettings Manager - London, United Kingdom - Reed Business Support
Description
Reed Brighton is working with our global partner who are leaders in Real Estate Asset Management.
The role is to provide onsite lettings management services and deal with all aspects of lettings administration, lettings compliance and marketing.
Key Responsibilities:
- Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all time
- Responding to rental enquiries, booking in and conducting viewings and agreeing offers
- Liaising with appointed letting agent(s) during initial let up period
- Completing all applicant vetting in line with Savills procedures
- Uploading availability details to marketing portals and updating adverts as necessary, dealing with enquiries, conducting viewings and negotiating offers
- Processing offers and completing all tenancy documentation
- Negotiating renewal tenancy terms and processing the relevant documentation
- Provide first class customer service to residents
- Organising and running tenant services via third parties and in house
- Ensuring up to date resident communication via various channels including social media
- Seeking special offers and discounts for residents from local businesses
- Creating a community feel through communication, events and innovations
- To act as first point of call for residents to report maintenance issues
- Coordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained
- Carrying out regular inspections of communal areas and apartments
- Organising minor works between tenancies to maintain first class presentation of apartments
- Completing check in and check out reports; determining deposit returns
- Ensure H&S statutory requirements are meet across the development
Skills, Knowledge and Experience:
- Strong customer service ethic / background
- Positive, can do attitude
- Common sense approach
- Ability to think on their feet and make considered decisions
- Outgoing, warm and friendly personality
- Organised, meticulous, tenacious
- Excellent written and spoken etiquette
- IT literate and Social media savvy
- Experience in undertaking viewings would be an advantage
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