Customer Service Specialist - Glasgow, United Kingdom - Group SRS
Description
SRS Partnership are currently looking for several
Customer Service Specialist in
Glasgow City Centre where you will be responsible for managing inbound calls with a high focus on response time.
We need people with strong communication skills who have previous working experience within a customer service, call centre or helpdesk environment.
Key Responsibilities
- Handling all incoming calls achieving set SLA's and targets.
- Adhere to Call Quality Monitoring guidelines.
- To ensure all relevant data is obtained on each call through appropriate questioning quickly securing an understanding of the problem.
- To provide excellent customer service.
- To ensure effective written & verbal communication of all relevant information pertinent to the role.
What we expect from you
- Previous experience in Customer Services ideally within a Helpdesk/call centre environment.
- Driven and passionate with an excellent attitude to delivery customer excellence.
- Strong PC literacy, with experience using a telephony system.
- Strong communication skills, both written and verbal.
- Results focused who thrives in a fast paced, target driven environment.
- Effective problemsolving and decisionmaking skills.
- Flexible approach to working hours.
What's in it for you?
- Full time permanent contracts available
(Dayshift 7AM to 5PM 5 over 7 days) - Starting Salary £23.2k
- Staff Discount card.
- Career progression opportunities.
- Fully paid training.
- 33 days holiday.
- Hybrid working.
- Onsite parking.
Job Types:
Permanent, Full-time
Salary:
From £23,200.00 per year
Benefits:
- Canteen
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Onsite parking
- Store discount
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Glasgow, G5: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (required)
Work Location:
In person
Reference ID:
DMCK CSA
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