Quote Service Coordinator - Macclesfield, United Kingdom - ATS Recruitment Limited

ATS Recruitment Limited

Verified Company

Macclesfield, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Quote Service Coordinator

Macclesfield

Permanent

£20,800 per annum + bonus and benefits

The Client

Our client is a national, leading service provider that specialises in complete drainage and plumbing services to a wide range of clients, managing all domestic and commercial drainage and plumbing failures.

The company provides a quick and competitively priced response to their clients' needs whether it be a simple blockage, a drain collapse or a burst water pipe.

The Role
Responsible for consistent day to day delivery of high-quality customer service. Excellent telephone manner with a professional and courteous approach to all customers both externally and internally. Raising orders directly to Athena and using the quote system, parts identification and processing delivery request.

Key Skills Required

The ability to successfully and consistently manage all customer requests maintaining a high level of customer communication.
Maintain and/or develop supplier relationship to enable suppliers to respond to changes on demand
Progress chase outstanding Purchase Orders to ensure supplier performance is within agreed company KPI targets
Monitor demand and order parts as and when required
Help and monitor cost reduction whenever possible
Responsible for raising all quotes for parts and labor, purchase orders, parts return and any 3 rd party requirements for customer fulfillment.
Ensure via regular review and monitoring that SLA's are being adhered to.
Close daily management on all open orders
Responsible for uploading all relevant information and/or documentation to orders
Identify the root cause of complaints and develop action plans to address and improve to an acceptable level.
Maintain a working relationship and open communication with Field Service Supervisor
Carry out other task in the office including providing cover for annual leave and absences

Experience and Qualifications Required

Management skills in a fieldbased customer service environment
Achieving financial and customer satisfaction targets
Proficient to a high level in the use of Microsoft office package
Previous experience in a service delivery environment.
Previous experience of regularly analysing and presenting complex information in a professional manner at all levels.
Ability to manage complex relationships to ensure service delivery is maintained.
Manage both internal and external relationships with all key stakeholders.

The Rewards