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Customer Service Administrator - Manchester, United Kingdom - Alloy Bodies Ltd

Alloy Bodies Ltd

Verified Company

Manchester, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Alloy Bodies work alongside major commercial vehicle manufacturers to create bodywork solutions that support our customers operations. Our industry-wide knowledge sees us working with some of the UK's largest rental fleets, household brands and emerging businesses.

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Administrator.

Experience Preferred:

Customer Service
High level user of Microsoft Office suite, especially Excel.
Previous experience in practical use of operating systems in a Manufacturing environment.

Duties include:

Monitor and followup customer chassis delivery timing.
Booking chassis in/out including scanning copy documents to customers.
Informing customers when jobs are ready for collection/delivery from PDI Sheet at the end of each day.
Interact with customers regarding vehicles on site awaiting collection
Prepare, confirm and post daily pickup schedule, vehicle location and key availability.
Weekly customer report updates.
Order confirmations to customers.
Liaising with customers, updating them throughout the build process.
Develop and maintain effective processes and clear status reports.
A positive and approachable attitude
Attention to detail
Ability to remain calm under pressure.
The ability to build and maintain strong professional relationships.
Flexibility and fast thinking
Organisational skills
Selfmotivation, selfsupervision
Honesty and Integrity