Analyst, Client Service Expert - Manchester, United Kingdom - eFinancialCareers

eFinancialCareers

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Overview

Position Summary:

Works with external clients to resolve daytoday cash and FXrelated issues, in collaboration with appropriate resources at BNY Mellon where required
Acts as Client Service Expert in the cash and FX domain.
Supports clients in addressing cash and FX related operational and technical questions or issues and ensuring requests are resolved. Applies problemsolving skills based on precedence and experience. Uses communication skills to deliver high quality serviceto a specialized client base.
Monitors client's activity and client's inquiries and escalates nonroutine or complex issues to the appropriate team member, as needed.
Tracks information related to cash and FXrelated client issues and needs to support business development efforts.
Participates in internal activities and initiatives designed to improve the client experience.

Job Scope:

Supports a selected number of client accounts from a custody cash and FX perspective.

Experience & Qualifications:

Bachelor's degree or the equivalent combination of education and experience is required.
Experience in an operational area, preferably settlement or securities trade related experience, and/or client services preferred.

Employer Description:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle.

BNY Mellon can act as a single point of contact for clients looking to create,trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets.

BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helpingclients better manage and service their financial assets around the world.

Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and morethan 100 markets.

It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart.

Make your mark:
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