Service Partner - London, United Kingdom - Service Care Solutions - Criminal Justice

Service Care Solutions - Criminal Justice
Service Care Solutions - Criminal Justice
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Service Care Solutions are looking for a Service Partner to work in London for an Government entity.

The Service Partner is a position within the IT Service Management department of IDD, reporting into the Senior Service Partner.

The Service Partner is responsible for day-to-day relationships with business and product stakeholders, acting as the 'front-door' into the IT Service Management organisation for business and product stakeholders.


  • ITIL
  • CIPS
  • Strategic Decision Making
  • Leadership Skills
The Service Partner is responsible, for the product and business functions they are aligned to, for:

  • Acting as a single point of contact, providing an escalation route for ITSM issues impact the functions and products as required.
  • Managing service expectations with customers and escalating to the Senior Service Partner when appropriate.
  • Managing stakeholders, building effective relationships, including with third parties as appropriate, translating technical language or issues to nontechnical colleagues.
  • Tracking operational needs, enduser satisfaction, productivity measurements, reviewing insights with appropriate stakeholders, identifying improvements and proposed solutions through to implementation, sharing wider themes and trends with the Senior ServicePartner.
  • Identifying and highlighting incoming demand requirements to key stakeholders.
  • Supporting and promoting governance between ITSM, wider IDD and other Government Directorates, including third party suppliers as appropriate.
We are looking for someone with strong technical skills and proven experience in Service Partnering activities;

  • Relationship Management
  • Strategic Thinking
  • Ownership and Initiative
  • User Focus
  • Technical Understanding
A minimum of ITIL Foundation is required for this role. SC Clearence is also required.
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