German & English Speaking Customer Service Fully - London, United Kingdom - South West Recruitment Ltd

South West Recruitment Ltd
South West Recruitment Ltd
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
We are recruiting for a permanent Customer Service Assistant to speak both German and English.


These positions are fully remote for outside of London and Hybrid for central London (1 day per week)

Main Purpose of role:


  • Dealing with customer quires on our system and translating replies from English to German and German to English.
  • To deliver customer service / excellence in all aspects of supporting the clients customers over the phone and in writing in both English and German.
  • You will handle communications from customers enquiries,
  • Updating customer details (address, payment methods),
The Multilingual Consultant will report into the German Team Leader.


You should have:


  • A natural ability to communicate and empathise
  • A confident and professional manner
  • A real willingness to help a customer with their challenge
  • The desire to have fun at work

Salary:
£20,800 per annum + Commission: 3% of total invoice sold


Commission:
Uncapped commission structure rewarded for sales results, paid out monthly. On target earnings of £5000 per annum


Progression:
Agents can progress to positions such as Support Agent, Helpdesk Agent, Senior
Agent, Trainer, Quality Support Executive and Team Manager.


Hours: 40 per week (5 days) Standard Office hours are between 8am and 8pm Monday to Friday &
8am - 4pm Saturday to Sunday. Hours each week will be outlined in a monthly rota.

  • IIP Accredited Employer
- great working culture of fun and sociable team environment

  • Pension Scheme with Standard Life
  • Eye test vouchers and discounts
  • Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 site globally)
  • Involvement with local charities and fundraising days
  • Campaign specific benefits including discounts, incentives and prizes
  • Recommend a friend scheme paid reward of £1000
  • Apprenticeships qualifications and career flight path schemes
  • Recognition and reward schemes with Love to Shop Voucher rewards
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