C&cts - Workplace Technology Delivery Specialist - London, United Kingdom - Informa Global Support

Informa Global Support

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Company Description About Group Technology - Strategic Context**Informa is a successful and diverse FTSE 100 business that has been built over the past twenty years through a mix of organic growth and acquisition. The Group has needed to transform itself post-COVID-19 to increase digital capability and the mix of revenues, with the expectation that far higher proportions of revenue are derived from new digital products and through the sales of all products through digital channels.

Equally, as a contemporary B2B provider of solutions and services, we anticipate the need to enable customer touchpoints through digitalising processes that are currently offline, and through shaping and establishing a digital ecosystem over the next 5 years, whilst firmly establishing our position within it, thereby providing our B2B customers with end-to-end go-to-market solutions.

This has resulted in a group-wide programme, GAP II, which is focused on a digital acceleration programme and associated investment.

Group Technology
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Global Support is Informa's sixth division, with major service hubs in the United Kingdom, the United States, Hong Kong, and Singapore as well as several smaller locations. As the team behind the teams, Global Support colleagues provide shared, efficient business services and function-specific expertise to each of Informa's operating divisions, enabling our commercial teams to focus on their markets and customers.
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Group Technology is a key function within Global Support, comprising c.250 Colleagues with responsibility for the day to day running and management of the key enterprise technology disciplines that underpin day to day business operations across 5 divisions, including Information Security, Service Management, Enterprise Architecture, Digital Workplace, ERP, Cloud and Infrastructure and CRM &Commerce Services. Additionally, the team provides development and support capability for a significant number of shared customer facing platforms that support the delivery of media, content and event products and services.

Informa is now evolving its' operating model to enable our businesses to leverage the value from our data, our customer relationships and our marketleading brands. For this, it requires significantly different technology capabilities.
Group Technology is embarking on a clear roadmap for the modernisation of legacy services whilst developing new platforms, solutions and techniques that transform the department into an enabler of reliable, scalable and secure services that support Informa's digital agenda and diverse customer landscape.
We recognise the need for change and we have a good understanding of where we want to get to.

We want to take an ageing, fragmented technology landscape and a technology operating model that served us well in years past and fully modernise them:

enable flexibility, agility and digital growth through a modular, microservices-based architecture and through a refreshed, upskilled and fully empowered team.

However, we also recognise we don't know all the answers on how to get there. We need people to help us shape, solve problems and deliver this change agenda.

As we embark on the improvement journey, it is essential that Group Technology is seen as a trusted partner, working ever more closely with the business to increase agility and efficiency, whilst also increasing standardisation and economies of scale.
To enable this change we're investing in a transformation programme
Project Leap and as part of this we've cocreated, and are now aligning behind, a new Group Technology Purpose:

To accelerate Informa's
digital transformation by providing
customer-centric,
scalable, secure solutions
in partnership with the business.

We have 3 Top Priorities for the coming year, each with a programme of associated change to improve our operations and increase the delivery of value to our business stakeholders.

People First
Operational Efficiency
Delivery Effectiveness
We adopt a Balanced Working policy that supports colleagues in taking a taskbased approach to their working location allowing time at home for focused work, individual tasks and virtual meetings. We also value team connection and collaboration highly, so encourage visits to the office to meet inperson, to collaborate, for coaching/learning and work as teams.
We embrace and respect individuality, difference and diversity. We know our personal limitations and, whilst we celebrate personal learning and growth, we also look to others to complement our thinking. As such, we believe in the strength of teams and in enabling every team member to contribute. We like people to speak up, take responsibility for their actions and 'muck in' to support their colleagues.
If you want to be part of a team driving tangible change in a dynamic organisation that doesn't stand still, this could be the team and the company to join.

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