Office Coordinator - London, United Kingdom - Rapport Guest Services

Rapport Guest Services

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Introduction

We have a wonderful opportunity for an Office Coordinator to join our vibrant and dynamic team at one of Rapport's prestigious client site. The client's portfolio covers a range of offices and retail estate in the heart of the City of London.

The site is the largest pedestrianised neighbourhood in

Central London:
a diverse community connecting innovation and finance, and a public arena for new food, retail and culture.

Rapport team covers 12 buildings in this prestigious site, companies in our buildings ranging from Investment banks and Law firms to High Tech companies.

_This is a full-time, permanent role (40 hours per week), Monday to Friday on a shift rota basis from 7:30 AM to 6 PM._

Main Responsibilities:

Creating a professional client experience and ensuring Customer needs are met to the highest standard
Ensuring that facilities are fully operational, and processes are running smoothly at all times by monitoring standards and consistency of service delivery
Maintaining a strong awareness of business activity and communicate all updates to the relevant people
Planning and organising your work so that it is efficient and effective and allows service to be delivered promptly and reliably
Attending relevant meetings and support wider business as required
Supporting dilapidations and customer exit processes where required
Developing strong working relationships with all departments to ensure a smooth and professional service is offered to the client, customers and stakeholders
Communicating effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communication
Ensuring the correct H&S procedures are followed and documented
Share our Rapport values
:_Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together_:
Be passionate about delivering high standard service and going the extra mile
Have good people and communication skills, attention to detail, able to multitask, well organised and good in prioritising tasks. This role will require a person to be confident and good in performing admin duties. Preferably a person must have knowledge of facilities management too.
Be able to work independently and as part of a large team
Display excellent personal presentation and interpersonal skills
Have passion to deliver excellent guest service in everything that they do
Have an outgoing personality and be able to easily build rapport with key stakeholders

Some of our benefits include:

Save money on your groceries with discounts on Tesco, Sainsbury's, Morrisons and other major brands
A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover
Receive cash rewards every time you spend and use them on a wide range of brands
Financial rewards for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads)
Contributory pension scheme
Access to wellness programs to promote the mental health and wellbeing of our Ambassadors
Employee Assistance Program to guide and support our team members
Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
Learning & development opportunities to support your personal and professional development and growth
WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
One Paid Day for Charity Work

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities.

We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone's differences and diverse backgrounds.

We have created a number of Employee Networks as part of our "Be Yourself at Rapport" programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassadors' mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

About the Company

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services.

Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in th