Weekend Cocktail Bartender - London, United Kingdom - Absolute Taste - The Shard

Description

The View from The Shard is a premium visitor attraction at the top of The Shard - the tallest building in London, offering visitors spectacular 360-degree views over the UK's capital for over 40 miles.

As a world recognised landmark, we are striving to deliver a food and beverage experience that is beyond compare, where people will want to spend their time and enjoy the unique space that we have, somewhere they will want to tell their friends about, a place that you are proud to be and enjoy working at.

• Providing 5 Star, friendly and fun customer service that will ensure our guests remember their experience.
• Have an excellent working knowledge of cocktail bar service
• Work with the Head bartender to create memorable guest experiences and bespoke cocktail menus
• Serving up a menu of highquality cocktails, food, beverages and snacks with consistent quality.
• Maintaining a healthy, clean and safe working environment.
• Helping the business reach its business targets by following the direction of the management team and upselling.
• Communicating with the team throughout your shift to ensure a smooth operation.

Detailed below is a list of expectations and responsibilities that will help you achieve the requirements of your job role.

• Providing a premium, friendly and memorable front of house service.
• Welcome all customers, making them feel relaxed and valued.
• Demonstrate a positive presence by being alert and aware of guests, make yourself approachable and greeting guests as they arrive at the bar.
• Exceed customer expectations showing a passion for what you do.
• Preparing and serving a range of drinks, snacks and food to the business specs, maintaining a high standard.
• Offering table service to guests in the attraction.
• Mixing ingredients to prepare premium cocktails.
• Being knowledgeable on products and being able to recommend to customers.
• Have fun Maintain a happy and professional working environment and encourage it among your colleagues.
• Make customers aware of specials or anything that is unavailable.
• Follow the "Steps of service"
• Deal sympathetically with customer complaints and pass them on politely to a Shift Manager.
• Understand and comply with all food & beverage regulations and procedures.
• Check identification and confirm legal drinking age is adhered to and record all refusals.

• Monitoring the presentation of the display and cleanliness of the areas
• Clean up after yourself, maintain a safe and clean work environment, free of hazards.
• Only use equipment that you have received the correct training to the company standard for
• Make sure that equipment you do use is in good working order, report any faults to the managers.
• To ensure and carry out all cleaning and deep cleaning tasks thoroughly.
• Ensure that all display areas are set up and presented at a high standard.
• Complete all daily paperwork and ensure all health & safety measures are met.
• Ensure all wastage has been reported correctly using the bar folder reports.
• Ensure safety of the guests by observing and knowing how to respond to incidents.
• Know and carry out your role in the event of an evacuation.
• Completing the close of a shift, ensuring all areas are clean and ready for the following day's operation with all stock topped up.
• Monitor stock levels, ensuring all items are displayed correctly and well presented.
• Staying vigilant, restocking and replenishing inventory and supplies
• Accepting deliveries from suppliers, checking that they are correct and that the products are undamaged before storing them in the correct place.
• Keep storage areas in a tidy, safe and clean condition.
• Relay any short stock to the management team.

• Being ready to work in your area, correctly dressed at the start of your shift.
• Always presenting yourself to the highest standard, wearing your uniform to the agreed guidelines
• Follow instructions correctly, according to procedures.
• Inform managers regularly of anything you find challenging or don't understand. We are here to help.
• Attending company training and meetings as required
• Carry out your individual responsibilities as set by your manager according to your skill set and goals.
• Prioritise tasks in a timely fashion.

• Be aware of sales targets and offers daily.
• Encourage secondary spend and offer upsell options at every opportunity.
• Processing all cash/card transactions and ringing them through the till correctly.
• Handle cash responsibly and to the standards defined by the operational procedure.
• Inform a manager if anything has been done incorrectly.

• Work closely with all areas of the business to ensure the service is as efficient an