Customer Service Apprentice - Manchester, United Kingdom - Lifetime Training

Lifetime Training

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

You will provide a customer facing service for the organisation by responding to telephone and written customer enquiries, maintain up to date knowledge about our projects, follow administrative processes and share information in order for us to respond to enquiries effectively.

Delivering a timely, accurate and high quality service to internal and external customers.
Responding to telephone and written enquiries.
Undertaking basic research where required.
Maintaining an overview of Arts Council projects and initiatives, identifying any gaps in information held.
Acting as an advocate for the Arts Council, representing Customer Services at meetings.
Providing administrative support to the Head of Customer Services.

You will work closely with colleagues at all levels across the organisation to ensure consistent information on projects and initiatives is offered to customers and colleagues.

At Arts Council England - Manchester, you will be working towards the Customer Service Specialist Level 3 Apprenticeship, over the duration of 18 months, alongside your daily roles and responsibilities.

- Requirements and Prospectus
Desired Skills

Attention to detail and accuracy (accountability)
Excellent communication skills speaking, listening and writing
Good working knowledge of Microsoft Office and the ability to learn new systems quickly
Ability to use initiative to seek improved ways of working (learning and change)

Personal qualities

Excellent interpersonal skills
Highly organised with the ability to manage multiple tasks and prioritise workloads (alignment and planning/accountability))
Passionate about providing excellent service
Highly effective at communicating with a wide range of people
Keen to learn and develop

Qualifications required
No qualifications required

Future prospects

Training to be delivered
Customer Service Specialist Apprenticeship Level 3
Functional Skills in Maths and English

About the EmployerArts Council England is the national development agency for creativity and culture in England. We invest in projects and organisations to bring creative opportunities to people in villages, towns and cities across the country. We have almost 600 members of staff, across nine offices (though we are mostly working from home at the moment).

Employer
Arts Council England - Manchester

Visit employer website
-
Address
Arts Council England

Greater Manchester

Manchester

M1 1FN

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