Inbound Collections Agent - Runcorn, United Kingdom - DCBL

DCBL

Verified Company

Runcorn, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

INBOUND COLLECTIONS AGENT / RUNCORN / UP TO £24,500 & GREAT BENEFITS
An exciting new opportunity for
Inbound Collections Agents to join an award winning, rapidly expanding organisation. If you have a background in accounts, customer service or admin, or are looking to start your career, we want to hear fromyou

DCBL is a highly successful client-focused business, and we are one of the market leaders, with the business showcased "Can't Pay, We'll Take It Away on Prime-time television and streaming services.

Due to this rapid growth, we have several exciting telephone based, Inbound Collections Agent positions available.

The role of the
Inbound Collections Agent is to maximise collections throughout the process of the Collections letter cycle.

Agents are the main point of inbound contact for customers who have received a Debt Recovery letter and are responsiblefor taking payments, setting up payment arrangements and answering customer queries.

What's on Offer?

Salary £20,000, moving to £22,000 after successful completion of probation (OTE of £24,500)
Regular bonuses and incentives
Hours between 08:00 17:00
Early finish Fridays
30 days holiday
Vibrant office with complimentary Tea & Coffee Facilities
Full training provided
Rapidly expanding multifunctional department with plenty of opportunity for progression
Free Parking
Pension Scheme

Key Responsibilities of the Inbound Collections Agent:

Handling calls in a polite and professional manner
Taking payments and negotiating payment arrangements
Answering debtor queries using Client systems and reviewing evidence

Skills Required:

IT and communications skills
Good Negotiation skills
Previous experience in a fastpaced office / call center environment desirable but not essential
Previous experience in debt recovery or payment management desirable but not essential as full training is provided

What's Next?

If you are interested, APPLY TODAY for one of our
Inbound Collections Agent positions and we will be in touch.