Apprentice - Customer Service (12months Ftc) - Hartlepool, United Kingdom - NECSWS

NECSWS
NECSWS
Verified Company
Hartlepool, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Company Description

Come join us and make a difference in the world

We're NEC Software Solutions (part of global tech giant NEC Corporation).

While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.


Working with us, you'll be helping our 3,000+ employees push the boundaries of what's possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more.

We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way.

The more we do, the more our customers can do for others. And together, we make a world of difference.

We'd love your help. And we'll support you all the way.


Job Description:


Advisors are responsible for ensuring that calls are answered in a timely and professional manner and that calls are resolved by demonstrating a detailed knowledge and understanding of the contract (full training will be provided on the contract requirements).


Business Fundamentals:


Key opportunities:


  • Maintain excellent levels of attendance and punctuality
  • Attend regular training and development sessions with an assigned mentor
  • Maintain excellent levels of attendance, punctuality and quality of work with Hartlepool College of Further Education
  • Ensure company policies and procedures such are understood and adhered to
  • Work with a dedicated apprentice mentor who will support and develop you throughout your apprenticeship
  • Develop telephone and administrative skills whilst dealing with a range of applicants from across Europe.
  • The opportunity to provide meaningful support to the most vulnerable in society, allowing genuine gratification whilst honing your skills as a NPS employee
  • You will be afforded the opportunity to work alongside a diverse team of skilled advisors, presenting an exciting opportunity to learn from some of the best employees NPS has to offer
  • You will be given the necessary training and development to distinguish yourself early in your career with NPS
  • An opportunity to learn the fundamentals of becoming a successful employee within a large multinational organisation
  • A chance to work within and contribute to, a culture of success, driven by enthusiastic and ambitious employees
  • An opportunity through hard work and commitment to move through the NPS Academy Scheme.

Summary:


This is an exciting opportunity for an ambitious individual with a hard-working mentality to be successful in a role that genuinely makes a difference to the lives of the applicants.

NPS are cultivating an environment that is driven by training and development and are committed to investing in the success of the employees.


Qualifications:


  • 5 x GCSEs grade A-C, including English, Maths and Science
  • Excellent telephone skills
  • Good keyboard skills
  • Microsoft Excel and Word
  • Customer Service and Focus
  • Listening and Verbal Communication
  • Building Relationships and People Skills
  • Organisational skills to schedule daily/monthly workload
  • Problem Solving and Multitasking
  • The flexible nature of NPS's work means that agents will be required to work on other NPS customer service activities in 'back office' processing enquiries.
  • Training on the system, processes and procedures are included.
Additional Information

We are proud of the benefits we offer employees of NEC Software Solutions

  • Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
  • 25 days paid holiday with the option to buy/ sell
  • 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
  • A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
  • A fantastic selection of flexible benefits to suit your individual needs
  • We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life
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