Technical Support Supervisor - Basingstoke, United Kingdom - Mitsubishi Forklift Trucks

Mitsubishi Forklift Trucks
Mitsubishi Forklift Trucks
Verified Company
Basingstoke, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Logisnext UK Ltd have an exciting opportunity for a
Technical Support Supervisor to cover the South West and South East of England.


Who are Logisnext UK Ltd?


Logisnext UK Ltd are the manufacturer and supplier of
Mitsubishi Forklift Trucks, the world's fourth-largest industrial truck manufacturer, supplying a complete range of electric, gas and diesel operated forklift trucks to our customers.


The Technical Support Supervisor role.


The role of
Technical Support Supervisor is a full time, permanent position working 40 hours a week, Monday to Friday.

You will be based from home, providing 2nd line technical support to our team of field based Forklift Engineers and dealer network within the southern region (South East and South West).

The role involves travel throughout the whole of the Southern region and occasional extended travel and overnight stays may be required.


Key tasks
As our
Technical Support Supervisor you will have the following duties and responsibilities:

  • Provide 2nd line technical support to our engineers and dealer network.
  • Producing and delivering technical training courses at our Head Office in Thame, Oxfordshire and at our customer sites and dealer premises when required.
  • Carry out technical investigations and produce accurate and detailed supporting reports.
  • Carry out Engineer standards checks at customer sites throughout the southern region.
  • Support the Sales team with technical product queries.
  • Attend customer and dealer meetings and/or site visits in support of technical problems.

Skills and Experience

Our ideal
Technical Support Supervisor will have:

  • Extensive knowledge of our products and services or will be able to show previous experience in a similar role.
  • Understanding of the complexities of supporting brands through direct and indirect routes to market.
  • Experience of using Microsoft software, including Outlook, Word, Excel and PowerPoint.
  • Excellent verbal and written communications skills.
  • The ability to arrange and plan their work to deadlines.
  • The understanding of the cost implications of your decisions, so as to ensure the most appropriate solution is chosen.

Benefits

The role of Technical Support Supervisor is a salaried position, offering a competitive salary of £48,000 per annum, bonus scheme and company car.
Logisnext UK Ltd also offer a huge benefits package including but not limited to:

  • 25 days holiday (rising to 30 after 5 full years' service) + bank holidays
  • Options to buy up to 5 additional holidays every year
  • Subsidised gym membership
  • Contributory pension scheme
  • Private medical insurance scheme
  • Group Income protection
  • Life cover of 6 times your basic salary
  • Indepth product training with long term opportunities for personal growth and development

Job Types:
Full-time, Permanent


Salary:
£48,000.00 per year


Benefits:


  • Additional leave
  • Company car
  • Company events
  • Company pension
  • Cycle to work scheme
  • Free or subsidised travel
  • Gym membership
  • Health & wellbeing programme
  • Life insurance
  • Onsite parking
  • Private medical insurance
  • Referral programme
  • Sick pay
  • Work from home

Schedule:

  • Monday to Friday
  • No weekends

Supplemental pay types:

  • Bonus scheme

Application question(s):

  • Have you ever worked in a mechanical or electrical engineering role?

Licence/Certification:

  • Driving Licence (required)

Work authorisation:

  • United Kingdom (required)

Willingness to travel:

  • 50% (required)

Work Location:
In person
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