Customer Experience Team Member - London, United Kingdom - Ambassador Theatre Group

Ambassador Theatre Group

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Experience Team Member
The Ambassador Theatre Group (ATG) is the global leader in live theatre.

We own and operate 58 venues in the UK, US, and Germany, we're an internationally award-winning producer, and a market leading theatre ticketing business.

The Fortune Theatre is currently home to the long running and soon departing The Woman in Black.

We are looking for a dynamic and enthusiastic
Customer Experience Team Members to join the team in seeing out this legendary production and play a key role in leading the Front of House team into our next exciting chapter.

What makes us different? We believe the show isn't enough.

An amazing visit to the theatre is about the whole experience, from purchasing your ticket to your drinks in the interval to telling your friends about it afterwards We work hard to make sure each customer leaves with those unique memories you can only get from a live show and that they want to return again and again.

In this role you'll be part of the team responsible for the standards of service customers receive in one of our West End theatres, whether they're finding their seat or purchasing merchandise.

You'll ensure we meet our financial targets by making customers want to return and by selling on the night, with products ranging from traditional programmes and ice creams to exciting offers in our bars.

We work hard to make sure each customer leaves with those unique memories you can only get from a live show and that they want to return again and again

As part of our Customer Experience Team, you'll make this happen. The charismatic and welcoming face of the company, you'll offer the highest standards of customer service and care.

What are we looking for?

Understand the role
Have a great work ethic and care about quality
Be observant and focussed on the customer
Relate well to others
Communicate effectively
Be proactive, decisive and get things done
Think creatively
Have ambition and drive
Have a flair for sales

To apply, please tell us about your skills and qualities that will help you succeed in the role.

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at and

_ If you'd like to discuss accessibility prior to applying, please review our job description where you will see a contact e mail address to request a confidential discussion._

Closing Date:

at 23:59

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