Band 2 Administrator - Sutton Coldfield, United Kingdom - University Hospitals Birmingham

University Hospitals Birmingham
University Hospitals Birmingham
Verified Company
Sutton Coldfield, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job summary:

We are the NHS. We provide the care and services that you, we and our families would want to use.


At University Hospitals Birmingham (UHB) our teams are committed to building healthier lives - this starts with our non-clinical Admin and clerical support functions.

These crucial service delivery teams allow the Trust to function and give first class care to our teams and patients.

Our teams across Gynae and Oncology at the QE/BHH/SHH/GHH have recently advised of a new role within their department. The priorities of this vital role are to assist in the wider team with an effective administrative and customer services to best support their patients

To assist in the provision of an effective administrative service to support clinical departments and teams. Schedule appointments into appropriate clinical sessions under the supervision of the coordinator/ team leader. To schedule patients clinics using the criteria set by the Trust and the clinical specialty, identifying capacity shortfalls.

Working in conjunction with colleagues, service users and stakeholders to provide an efficient clerical support service, ensuring this is patient focused and patients receive a compassionate and professional service.


Main duties, tasks & skills required:

  • Schedule appointments into appropriate clinical sessions
  • Provide a first class patient / visitor/ colleague experience


To be successful in this department, you will be required to have customer services and administration experience ideally within a clinical/patient setting.(?) Your workload will be varied and often challenging/emotional as your work with patients who require treatment for Cancer.

As a person you will embrace our Trust values of Kind, Connected and Bold.

You will be resilient, able to multitask in an efficient manner whilst maintaining a caring and helpful attitude underpins everything you do.


In return you can expect to be employed one Birmingham's largest employers with a worldwide and enviable reputation for clinical research and transformation.

You will receive a starting salary of 20,270 rising with service to 21,318 along with a benefits package that includes a public sector pension, 27 days annual leave (+BH) access to ESR - payroll and benefits programme to track your rewards.


This is an entry role into Patient experience, which could see you career develop your existing Administration skills, to progress.

Full training and induction will be provided to you along with support to achieve your career goals.


About us:

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.


UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment.

This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work.

This is more than words. We are taking action.

Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO.

We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.


Job description:

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person specification:
Qualifications:


Essential:


  • Good General Education (e.g. GCSE English and Maths A-C) or GCSE Level 94

Experience:


Essential:


  • Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
  • Experience of using IT systems
  • Experience of working in a busy office / customer care environment

Desirable:


  • Experience of working in Healthcare

Additional Criteria:


Essential:


  • Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
  • Standard keyboard / IT skills
  • Good organisation skills and ability to multitask
  • Good time management skills
  • Ability to deal professionally with enquiries from staff, service users and stakeholders
  • Ability to problem solve
  • Ability to pay attention to detail where there are predictable interruptions to the work pattern
  • Ability to deal with stressful situations and sensitive issues
  • Work effectively and flexibly
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