Supporter Care Assistant - London, United Kingdom - Reed Business Support

Reed Business Support

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our client are one of the UKs leading international aid agencies and they are looking to recruit for a temporary Supporter Care Assistant to join their small but cohesive team acting as first point of contact to their loyal supporters.

Key Responsibilities
Deliver exceptional customer service to create a positive impression ofthe charity.

Handle routine complaints/ feedback from supporters
Process resource orders and handle event enquiries
Take telephone credit card donations and set up Direct Debits ensuring security requirements are fully observed
Update and maintain supporter information onto our databases
Meet our service commitments to supporters
Comply with Data Protection Act 2018 and UK GDPR and Gift Aid legislation

Reception duties

Welcome visitors and staff at Reception and handle switchboard callers whilst providing excellent customer service in a courteous, professional and informed way
Responsible for mail collections, deliveries and courier's services
Book taxis/ other transport needs as required
Make public address announcements clearly as and when required
Responsible for front of house security and safety ensuring all access requirements are adhered to
Maintain a wellpresented front of house area and as this is a customer facing role, staff should dress appropriately
Undertake all related Reception tasks

Job-specific competencies
I. Previous customer service experience
II. Experienced user of CRM databases
III. Experience of handling and resolving feedback

This role is 100% office based and doesn't offer hybrid working.