IT Desktop Support Analyst - Leicester, United Kingdom - Centre for Health and Disability Assessments

Centre for Health and Disability Assessments
Centre for Health and Disability Assessments
Verified Company
Leicester, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Introduction

Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.

Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.

From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.


Job Summary
As a Desktop Support Analyst, you are responsible for providing IT second line support to Maximus UK users.

You cover on-site support presence in the main Maximus UK and also offer remote assistance to users outside of Maximus UK offices.

You will work closely with the Service Desk and the other IT teams to solve hardware and software issues on PCs, laptops, software, mobile phones and desk telephony, within the agreed KPIs/SLAs.

The role will be based in main Maximus UK locations with periodic travel to other Maximus UK sites


Salary Range:
Non-London - £27,000-£30,000pa
London -£30,000-£34,000pa


Essential Job Duties

This position's job duties and responsibilities include:

  • Liaise with the Service Desk to resolve more complex tickets on software or hardware
  • Interact with the Maximus UK end users to troubleshoot and resolve their 2nd line tickets
  • Ensure support calls are resolved in line with agreed SLAs
  • Install, diagnose, repair, maintain, and upgrade all supported Maximus UK hardware and software and equipment to ensure optimal performance.
  • Provide enduser support at main Maximus UK offices
  • Manage Maximus UK mobile and fixed telephony: accounts creation, faults management, requests management, liaison with suppliers
  • Participate to the testing and deployment of new hardware and/or services
  • Create documentation where necessary for new hardware/ services that are introduced
  • Liaise with endusers and external suppliers to ensure correct equipment and software is ordered

Education and Experience Requirements
Qualifications & Experience

  • Experience as an IT support Analyst
  • Experience in supporting office based and mobile users
  • Excellent knowledge of PCs and laptops and their architecture, including internal components
  • Experience with image deployment, including WDS/PDQ
  • Experience working with printers, scanners etc.
  • Knowledge of mobile technologies e.g. Smart Phones
  • Android and Apple, Tablets
  • Knowledge of PGP and Bit Locker Encryption software
  • Knowledge of Google Suite is desirable
  • Knowledge of Adaptive Technology
Individual Competencies

  • Excellent communication skills with colleagues at all levels of the business
  • Excellent telephone manner
  • Common sense approach and helpful attitude
  • Natural problem solving skills
  • Being able to plan methodically
  • Able to multitask
  • Can work unsupervised
  • Being able to plan methodically
but also at ease with changes in priorities


CHDA Statement


Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

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