Interpreting and Cultural Insight Admin - Birmingham, United Kingdom - Birmingham Women's and Children's NHS Foundation Trust

Birmingham Women's and Children's NHS Foundation Trust

Verified Company

Birmingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

An exciting opportunity has arisen to join the Interpreting and Cultural Insight Team as an Administrator.

Working in a central role and coordinating requests for language support from all departments within the Trust, this is a unique opportunity to work with staff across all sites.

The post-holder will also be responsible for coordinating Cultural Awareness Training, supporting staff with booking on to training sessions, analysing data and feedback surveys.

This is a varied role with the opportunity to work on a range of tasks to improve Patient Experience and facilitate communication between staff, patients and families.

If you are compassionate, committed and a team player with excellent communication, organisational and time management skills - we would love to hear from you

The Interpreting & Cultural Insight Administrator will be the first point of contact, therefore, will need to demonstrate high level multi-taking skills in order to respond quickly to urgent requests for language support.

The post-holder will manage the Interpreting inbox and receive telephone enquiries, take relevant action or relay messages to appropriate members of the Interpreting team.

The administrator will be responsible for the allocation of all BWC Interpreting and translation requests, as well as using Interpreting portals, Office 365 and Outlook Calendars to record and monitor all patient and staff requests for language support.

The post holder will work autonomously using highly developed administrative skills to be able to influence and negotiate with staff at all levels across the Trust promoting opportunities to engage and further enhance Language Support strategies.

The post-holder will also provide administrative support to the Interpreting and Cultural Insight Coordinator and Manager on a range of projects to further develop Language Services at BWC.

Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK.

Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families.

Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work.

Importantly, it also gives us a greater voice in shaping the future of family-centred care.

Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.

Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.

Forward Thinking Birmingham (FTB) Mental Health Services are a unique, innovative community and inpatient mental health partnership. Alongside partners FTB offers care pathways of mental health assessment and treatment for young people aged 0-25 years old.

Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Women's and Children's NHS Foundation Trust.