Workshop Controller - Exeter, United Kingdom - Yeomans Limited

Yeomans Limited

Verified Company

Exeter, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Workshop Controller - Yeomans Van Centre Exeter

Are you a driven, enthusiastic, motivated and experienced workshop controller? Do you thrive in a fast-paced environment? Can you deliver a five star customer service? Would you like the opportunity to work for the South West's largest automotive dealership group? We are now looking to recruit an experienced workshop controller in our Service department at Yeomans Van Centre Exeter.

What can we offer you?
In return for your hard work as a workshop controller, you will be offered a highly competitive salary package and a great range of benefits including:

Workplace pension (salary exchange option)
22 days holiday plus bank holidays (pro rata for part time)
Volkswagen UK training and development
Discounted sales, MOT, products, parts & servicing
Bonus schemes

What will I do on a daily basis?

Lead, manage and motivate a team of qualified and apprentice technicians
Allocate work orders to technicians, and manage technician clocking on/off, and rostering
Ensure workshop operations meet brand standards for quality by conducting regular quality checks on completed works
Drive service profitability by ensuring maximum time save and upsell
Manage and update workshop technical solutions including eVHC and service booking database
Provide outstanding customer service to service customers both face to face and by phone
Assist and work closely with the Service Advisor team as required

Do I need experience?

To be successful in this role, you will have experience as a Workshop Controller, ideally from a franchised dealership (brand experience flexible).

You will also have intermediate IT skills, ideally with experience in administrating eVHC software.

In addition to your previous experience, we are seeking individual who display the following attributes:

Strong leadership skills with the ability to lead and motivate a team
A professional and calm approach with strong customer service skills
Strong problem solving skills, with the ability to foresee potential barriers
Could this be the role for me?

The successful workshop controller will need to be smartly presented, conscientious and possess excellent communication skills.

We are looking for an individual who is highly organised and efficient whilst having the ability to build a rapport with our valued customers and develop strong and open working relationships with the wider team.

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