Head of People Experience and Operations - London, United Kingdom - loveholidays

loveholidays

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Why loveholidays?

At loveholidays, we're on a mission to open the world to everyone, giving our customers' unlimited choice, unmatched ease and unmissable value for their next getaway.

Our team is the driving force behind our role as our customers' personal holiday expert -_The smart way to get away.

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The impact you'll have:

Loveholidays continues to grow more than ever, and the People team are on a journey of transformation as we expand into an international business.

We need to ensure that we provide a common and scalable people experience that underpins our high-performance culture delivering continued success.

From onboarding, to support with administering benefits and pay, the Head of People Experience & Operations will lead a small team that ensures that these interactions are the best possible experiences for our colleagues.

This position will develop and implement strategies that improve service excellence, maximise our operating model and drive process improvements across the People Team and across all moments of the employee lifecycle.

This role will build a community focused on continuous improvement and provide support to the wider People team, leveraging data and insights to drive our growth and transformation.

Your day-to-day:

Define and develop a People Experience strategy and roadmap
Identify opportunities for automation and increased operational efficiency
Drive innovation, identify and implement best practices in terms of systems, processes and policies that deliver an enhanced experience aligned to the People strategy.
Develop and own planning process for new country expansions to ensure compliant and seamless entry to new geographies
Partner with Finance and Business IT to ensure the people services activity is streamlined and appropriate for a fast paced, scaling business.
Manage relevant vendor relationships, ensuring focus on service performance and cost prudence
Develop, implement and work to SLA's for all people related transactional activity, measuring the performance against the SLA's and using data insights and trends to further develop the service delivery offering
Be the champion and advocate for the employee experience by delivering an excellent people experience at every touchpoint with the people experience and operations team
Ensure data and insights sit at the heart of the People function by defining metrics and operational reporting in partnership with the People leadership team.
Evolve a unique onboarding experience that seamlessly builds belonging to loveholidays and sets new hires up for a fast start
Identify opportunities to build manager and employee capability to enable fast, self service solutions where appropriate
Own HR technology and tools, including the HRIS (Hibob)
Manage immigration, visa and mobility process for internal and external talent as appropriate.

Your skillset:

Demonstrable track record in managing an Employee Experience/People Operations function with extensive knowledge of the UK and European geographies
Experienced working in a fastpaced high growth environment
Ability to balance immediate and long term needs through strategic planning and prioritisation of work
Experience with developing and implementing business processes, metrics dashboards and data insights to improve employee experience and business outcomes.
Resultsoriented with a strong ability to execute on required deliverables and drive results.
Proactive, entrepreneurial approach to recognising needs, solving problems, anticipating issues and developing solutions
Demonstrates a solution and customer focused approach to overcoming any barriers to change
Able to adapt communication style depending on the audience and build rapport and credibility quickly with colleagues
Ability to influence and leverage internal relationships and external network in order to drive outcomes
Experience of optimising the HR tech stack and a broad understanding of HR systems and tools.

Perks of joining us:

Other than an amazing environment for you to grow, have impact and show the world your incredible skills, we offer the following benefits:

Company pension contributions at 5%
Individualised training budget for you to learn on the job and level yourself up
Discounted holidays for you, your family and friends
25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum
Enhanced maternity/paternity leave
Subsidised gym memberships
Cycle to work scheme, season ticket loan and eye care vouchers
At loveholidays, we focus on developing an inclusive culture and environment that encourages personal growth and collective success. Each individual offers unique perspectives and ideas that increase the diversity and effectiveness of our teams. And we value the insight and potential you could bring on our continued journey._