Quality Customer Services Assistant Team Leader - Milton Keynes, United Kingdom - NHBC

NHBC
NHBC
Verified Company
Milton Keynes, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Overview:

Salary:
£28,500 - £31,000 + up to Up to 6% discretionary bonus per annum


Working Location:
Milton Keynes


Closing Date:5th September 2023

At NHBC we are proud to be unique. No other organisation in our sector combines the variety of services and scale that we offer. As the market leader, our name is synonymous with new home warranty and insurance. Our people are driven by our core purpose to raise standards in housebuilding and protect homeowners.


Why you should join us


We are a modern, lifestyle and family friendly employer who are in a period of rapid growth, investing in technology, data and new ways of working.

We need passionate, talented and driven people to join us on this journey.

We encourage our colleagues to work flexibly. We don't promise we can offer you exactly what you want, but we are always happy to talk

flexible working.


What we offer:


  • 27 days annual leave (plus bank holidays) and a holiday purchase scheme
  • Generous pension scheme, with an employer contribution of up to 10.5%
  • Life Assurance (x4 salary)
  • Subsidised private medical insurance
  • Cycle to Work scheme
  • Employee discounts platform, including gym discounts
  • 24/7 employee assistance programme supporting your mental wellbeing
  • 2 days volunteer leave
  • Equalised maternity, paternity, adoption leave and pay for all new parents

Responsibilities:


What you'll be doing

  • To complete, delegate and coordinate quality monitoring and internal audits across the Customer Services department ensuring that each team has agreed and met targets in line with the risk register and internal and external requirements.
  • To take part in and review quality assurance processes within NHBC Customer Services to assess compliance by individuals and ensure that all work is undertaken in a consistent, accurate and efficient way.
  • Take ownership where necessary for improvements, actions, and communication to help in raising quality within the department.
  • Provide relevant feedback to Managers and Trainer in relation to focus, training and development needs for teams and individuals, and support with coaching where necessary.
  • In the absence of management proactively and effectively take on team management responsibilities including administration, development, attending meetings and any other essential tasks that contribute to BAU and mínimal disruption to colleagues.
  • A professional individual with a logical and measured approach to tasks.
  • Good communication skills written, questioning, listening and verbal including the ability to provide. constructive feedback, adapt to different people and challenging situations.
  • Selfmotivated, proactive, and organised.
  • Investigative skills.
  • Ability to work under pressure.
  • Proactively seeks solutions to provide support at all levels.

Qualifications:

Education and Qualifications
***Potential applicants are sometimes put off if they don't meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we'd love to hear from you.


Your future with us
We have lots of fantastic examples across our business of people who are building their career with us. We are huge advocates of internal mobility and work hard to retain our best talent. We offer exceptional personal development and career progression opportunities. If you're ambitious, driven and hard-working you will succeed with us. We'll support you with full training, ongoing development, and the opportunity to gain recognised qualifications and professional memberships.


Our inclusive culture
We are committed to creating an inclusive culture that encourages everyone to bring their true selves to work.

We fundamentally believe in the rights of all our employees and customers to be treated fairly, with dignity and respect, free from discrimination.

We have active employee networks that support our colleagues and their allies, creating safe spaces for open conversations and the sharing of ideas.

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