Contracts and Quality Support Officer - Torquay, United Kingdom - Torbay and South Devon NHS Foundation Trust

Torbay and South Devon NHS Foundation Trust

Verified Company

Torquay, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Establish effective links and good working relationships with care providers.

These relationships should be based on partnership working and should be supportive whilst balancing the need to manage performance against standards detailed in their contracts.

Establish effective links and good working relationships with frontline and professional practice teams and staff to promote and ensure the continuous improvement of quality and performance within care homes, supported living, home care providers and across the whole market.

Establish effective links and good working relationships with Torbay Council's Strategic Commissioning Team to ensure that quality issues are addressed in collaboration with key stakeholders.

Establish effective links and good working relationships with the Procurement Team to ensure appropriate contracts are in place with all providers.

Establish effective links and good working relationships with the Care Quality Commission (CQC) and other third-party agencies.

Assist the Contract Managers, alongside Torbay Council Strategic Commissioning Team to develop and deliver commissioning and delivery plans and monitor the quality of commissioned independent sector care providers.

The role has two main parts, that of contract, and contract relationship management and the quality assurance of existing contracted services.

Build positive relationships with stakeholders and ensure arrangements are in place to co-produce all aspects of commissioning work with relevant stakeholders, specifically clients and carers.

The post holder is required to communicate and receive complex, sensitive, and contentious information and relay that to managers and representatives of provider organisations in a manner that promotes openness, respect and understanding.

Provide Contract Management support to the Contract Managers including scheduling and conducting regular meetings, reviewing Key Performance Indicators and escalating any risks.

Undertake regular quality assessments and draw up improvement action plans in partnership with care providers to meet the Trust's requirements for compliance.

Provide support for projects which will assist with the development of relevant strategies; ensuring that they are delivered within agreed scope, budget, time scales and with identified risks.

Support the development of options appraisals, and contribute towards service redesign, market shaping, tendering and contract management.

The Delivery, Markets, Contracts and Quality Team (DMCQ) within the Trust brings together the business functions of Adult Social Care.

The team includes Data and Insights, Transformation and Cost Improvement,

Arranging Support, and Contracts and Market Quality.

The team works closely with operational colleagues delivering Adult Social Care and Health to the population of Torbay as well as Finance and Procurement teams.

The team also has strong connections to Torbay Council's Strategic Commissioning Team working together to deliver commissioning plans.

Communication and working relationships

Excellent communication skills are required as the post holder will work with the Independent Sector including Home Care providers, Supported Living provides, Care Homes, Day Care services and the Personal Assistant market.

Develop key relationships across the Trust, Torbay Council and NHS Devon to ensure effective working and the delivery of projects.

The post holder will liaise with auditors and other inspectors approved by the Council or the trust in any investigations pertaining to the work of the team and the records held.

To attend all relevant meetings as required.

To deputise, as required, for the line manager and other colleagues at internal and external meetings.

Receive, analyse and present complex information to the senior members of staff at both the Trust and Torbay Council.

To use flexible communication approach which meets the needs of stakeholders and promotes openness and transparency.

At all times, to ensure clear and consistent communication with individuals and other stakeholders which builds trust and maximises the effectiveness of interventions.

Planning and organisation

To work flexibly in undertaking the duties and responsibilities of this job, and participate as required in multi-disciplinary cross-department and cross-organisational groups and task teams

To undertake any special assignments or projects in a planned and professional manner ensuring that any work undertaken is completed within stipulated timeframes and given budget with the desired outcomes

To manage a diverse workload in an environment of constantly shifting priorities, including complex legislative changes and operational demands

Work autonomously within defined scope as set out by the Line Manager.

Keeping effective contemporaneous records.

Attend meetings and provide reports to specific deadlines.

Analytical and judgement

Adhere to monitoring and review frameworks to ensure r