Student Experience Academic Coordinator - Milton Keynes, United Kingdom - The Open University UK

The Open University UK
The Open University UK
Verified Company
Milton Keynes, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Unit:
Faculty of Business and Law (FBL)

Salary:
£30,487 - £36,024 (pro rata £25,955.15 to £30,669.08)


Location:
Milton Keynes


Please quote reference: 21264

Permanent contract working 31.5 hours per week


Closing Date: 23 November, :00


Likely interview date - w/c 4 December 2023


Likely start date - 15 January 2024


Change your career, change lives


The Open University is the UK's largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education.


The role


The post-holder will work within the Faculty of Business and Law (FBL) Student Experience team, alongside the Student Experience Managers (SEM), supporting them to fulfil their roles effectively.

The Academic Coordinators will therefore need to establish strong and effective working relationships within multiple teams in a virtual setting, understanding and welcoming diversity in all forms, to be successful in the role.


Main duties will include:

  • Work closely with SEMs to plan for Academic Lectures (AL) development events on all modules and presentations by liaising with Academic Lectures to agree dates and times for each event.
  • Provide support for SEM meetings, including coordinating Career development and staff appraisals (CDSA) between SEMs and ALs they line manager, providing further guidance where required on processes and procedures.
  • Triage queries in University's Customer Relationship Management system and/or the team mailboxes to ensure that all Service Requests are responded to on time. Support SEM's by assisting their investigation of any queries or complaints within a timely manner, recording outcomes and updating VOICE, as required.
  • Support SEMs in planning, organising, and running events across the academic year; before, during and after the events.
  • Provide dedicated support to SEMs on wider continuous improvement /scholarship projects.

Skills and Experience

  • Experience of working collaboratively and effectively in a team.
  • Experience of planning and organising one's own work as well as wider team resources, demonstrating initiative and dealing with multiple tasks in parallel
  • Pressure and meet deadlines in a busy environment.
  • Experience of organising meetings and events using Teams.
  • Experience of working with large amounts of data and creating databases or dashboard to best display and communicate key information.
  • Good written and oral communication skills, and experience of using a variety of communication methods across a range of stakeholders or teams.
More information can be provided via a link to the Job Description.


What you get in return
We have a strong commitment to providing training and development in and beyond your current role. This includes thorough induction into the organisation and regular reviews of your training and development needs.

We also offer a great range of benefits that support our employees and their families for the long term.

Staff Benefits include an attractive pension proposition and 30 days holiday per annum pro rata, plus Bank Holidays and Christmas closure days.


How to apply
Access details for disabled applicants are available from the Resourcing Hub, telephone: , quoting the vacancy reference above.

-
CV:

-
Personal statement, _up to 1000 words_
, you should set out in your statement why you're interested in this role and provide examples of where your skills and experience meet the below key competencies for this role:

Find out more about us and our mission by watching this short video (you will be taken to YouTube by clicking this link).

More jobs from The Open University UK
See all jobs of The Open University UK