Sales Order Processor - Newry, United Kingdom - Environmental Products and Services Ltd

Environmental Products and Services Ltd

Verified Company

Newry, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Company
EPAS is an innovative environmental, engineering, manufacturing and servicing business working on solutions to environmental food waste problems.

Products include the award winning GreaseShield grease interceptor brand which has earned over 21 international awards in the past 10 years and is ECO Green Tag globally certified.

The company is experiencing significant expansion in all markets. It has been our people who are responsible for our success to date. We need committed, talented, and positive "can do" attitude people to join our team.

About the Sales Order Processor Role

Our Sales Order Processor will act as a liaison between the customer and all departments and provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

You should be genuinely excited about helping customers and be patient, empathetic, and passionately communicative. You should be able to put yourself in our customers' shoes and advocate for them when necessary. Our customer feedback is priceless, and problem-solving should also come naturally to you. You should be confident at troubleshooting and investigate if you do not have enough information to resolve customer queries.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction at all times.

Main Duties

Creating customer accounts and setting credit limits
Chasing and resolving overdue accounts
Processing customers' orders onto our inhouse systems efficiently and accurately
Making outgoing calls to customers and liaising with different departments to resolve any issues or for clarification of information relating to their account or order.
Carrying out customer service follow up calls.
Ensuring that the company database is updated with customer information,
Assisting other team members with orders as and when required, also helping out with other departments to ensure the successful completion of customer sales orders.
Handling returns for customers that want to return goods to us estimating handling charges.
Processing customer payments.
As well as these core job functions you will also need to get stuck in and assist where necessary to provide a great service to our customers

In addition, you will be required to perform other duties as required.

Requirements: