Clerical Supervisor - Liverpool, United Kingdom - Liverpool University Hospitals NHS Foundation Trust

Liverpool University Hospitals NHS Foundation Trust

Verified Company

Liverpool, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Band 4

Flexible contact hours worked between Monday - Friday 08:00 - 20:00

An exciting opportunity has arisen in the Radiology department for a Clerical Supervisor

We are currently seeking a keen, enthusiastic, self-motivated and highly organised individual with excellent communications skills to supervise our current team of Appointments staff.

The successful post holder will supervise the administration team and be an effective member of the Department by providing a high standard of clerical services.

As well as having excellent organisational, communication and interpersonal skills.

It is essential that applicants are able to prioritise work, handle difficult situations, have a flexible approach to working, work as part of a team and have experience in working in the NHS.

The post holder will demonstrate excellent communication, operational and interpersonal skills.

They will be responsible for supervising and managing staff, prioritising work, monitoring breach dates correctly and booking complex procedures for imaging in line with DM01 Diagnostic, 18-week referral to treatment and cancer targets.

The post holder will work closely with clinicians, clinical leads and managers to ensure the delivery of the diagnostic pathways.

The post holder will be multi-skilled, have a good working knowledge of diagnostic appointment booking templates, capacity and demand.

To co-ordinate the booking arrangements, following appropriate protocols for all modalities and sites for routine and complex procedures within radiology and continuously keep up to date with any changes.

To be responsible for inputting patient information, identifying and coordinating patients, from a wide range of systems on ICE, IPM, PENS and the Radiology information system (RIS) and to be able to use these systems at one time

To ensure that Radiologists, Radiographers and nursing team are fully informed of planned patient and procedures and to ensure that patient information and medical alerts are adequately displayed

Organisation of admission, for specialised imaging examination by liaising with day case ward staff

To co-ordinate changes to established plans arising from cancelations or deferment of admission by patient and to ensure medical, day case ward and radiography staff are aware of these changes.

Demonstrate a specialised knowledge of imaging investigations and how they are performed and confidently provide appropriate information to patients regarding various medications that need to be adjusted prior to examinations in line with protocols.

Communicate changes to appointments to patients over the telephone often at short notice.

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

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To supervise and manage a team of appointment officers

Please see job description and personal spec for full details