Ccc Team Coordinator- Bexley 0-19 Service - Orpington, United Kingdom - Bromley Healthcare

Bromley Healthcare
Bromley Healthcare
Verified Company
Orpington, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Team Coordinator - Band 4

Care Coordination Centre Bexley 0-19 Services

£28,057 - £30,390 Incl HCAS per annum pro rata

Full Time

  • 37.5 hours per week


The post holder will be responsible for the day to day management of the administrative function within a 0-19 team within the CCC; ensuring effective administration support is provided to the Health Visiting and School Nursing clinical services.

This will involve line managing the administrators, specialist administrators and apprentices within the team in line with policies set by Bromley Healthcare.


Main duties of the role include:

To manage the day to day running of the administration team, ensuring that administration is completed in a timely fashion and to a high standard.


To ensure that clinics are fully booked, proactively managing waiting lists and reviewing clinic schedules, focusing on filling last minute cancellations.


To provide line management to staff completing one to one's, appraisals and managing HR issues such as sickness and performance management.


To manage the teams roster, ensuring that the team is adequately staffed and that annual leave and training are approved in line with process.

To respond to complaints and investigate incidents, ensuring that learning is taken from these and embedded within the team.


To meet with Service Leads once a month to review operational delivery of the administration function, ensuring that KPIs are met.

To work as part of a wider management team, sharing best practice and identifying/implementing process improvement.

Bromley Healthcare is a community interest company providing a wide range of services including community nursing services such as district nursing, health visiting to specialist nurses, as well as therapy services for children, young people and adults.

Salary is dependant on NHS experience and current banding/pay point.

Management

To provide day to day management of a team within the CCC, including but not limited to:
Line managing the administrators within the team, in line with Bromley Healthcare's policies and its expectations of line managers.

Using E Roster in line with BHC policy to manage working patterns and annual leave.

Identifying any potential gaps in administrative support and attempting to rectify them using alternative resources.

Ensuring that the service is adequately staffed to meet the KPIs around telephone call answering and administration KPIs.


Leading on bi-monthly team meetings, huddles, one to one's and other meetings as appropriate to update staff on service changes and to ensure that learning from incidents is embedded.

Effectively managing changes within the team and promoting a positive working approach.

Service Delivery

Responsibility for day to day service delivery within the team, including but not limited to:
Administration Coordination and Call Management


Managing, prioritising and delegating work to the team on a daily basis to meet the competing demands of the clinical teams and patients.

Responsibility for ensuring standardised processes are followed on a daily basis.

Ensuring all recorded information is accurate, up to date and factual i.e. outcomes and activity codes are recorded in a timely manner.


Ensuring adherence to the information governance policy, including but not limited to the storage of patient information, and the safeguarding of patient data.

Responsibility for effective administrative caseload management on a day to day basis.

Ensuring a personal understanding of care pathways and points of access for Health Care Professionals.


Acting as the first point for formal complaints, identifying the complaint, documenting on Datix (incident reporting system) and starting a preliminary investigation.

As/when required providing support in the Specialist Administrator and Administrator role.

Service Development and Improvement

Successfully embedding new processes with team members, following direction from the CCC Team Manager.

Reviewing day to day processes and identifying potential efficiency savings and escalating to CCC Team Manager.

Supporting the CCC Team Manager with the creation and future development of SOPs.


Meeting monthly/bimonthly with Service Leads to identify successes and challenges with service delivery and adapting processes to meet patient and service need.

Management Information and Reporting


Responsibility for proactively trying to avoid and if unable to, highlighting any potential breaches in waiting times, did not attend (DNA)s and unable to attend (UTA)s alongside other KPIs to CCC Team Manager.


Responsibility for ensuring the completion of service specific administrative functions such as but not limited to - monitoring of lab reports on EMIS, management of workflow manager errors, opening appointment books on EMIS patient record systems.

Responsibility for collating data and escalating to CCC Team Manager in relation to waiting lists, demand and appointments required.

Monitor
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