Initial Contact Worker - London, United Kingdom - Lambeth Council

Lambeth Council

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Initial Contact worker

SO2:
£40,005 pa rising in annual increments to £41,286 pa LW

Permanent. Full Time

Hybrid Working - 2 days per week (minimum)

Lambeth Integrated Referral Hub is about delivering high quality care, support and guidance, on the ground day in and day out.

As an Initial Contact Worker you will be working within the Integrated Referral Hub alongside social workers, early help practitioners as well as a range of partner agencies.

About the role
The Integrated Referral Hub is dynamic, energetic and works at significant pace.

Lambeth is a great place for both new and experienced practitioners, implementing our exciting and innovative Heart of Practice framework.

Every team member is a leader within this service, ensuring that the team's work is purposeful, that risk is managed well, and children receive the right help at the right time.

You will be contributing to delivering service of the highest calibre to get the best outcomes for children, young people and their families.

You will have a distinct and significant role in the transformation of our service.

You will be part of a team of 6 initial contact workers.

About you

You could be an experienced family support worker or business support officer worker looking for an excellent and rewarding development opportunity or ready for a new challenge.

A creative problem solver, your can-do approach and commitment to quality will inspire your team to achieve excellence.

This role will offer the perfect challenge in balancing the face to face and telephone interactions with children and families, professionals, members of the public, as well as ensuring timely progression of contacts into a very busy front door service.

Within the role, you will have:

Excellent written and oral communication
Good organisational skills
The ability to work at pace
Excellent IT skills
Good interpersonal skills with customers / service users

We have adopted a systemic approach - our "Children at the Heart of Practice" framework.

This means that when we work with families, we are committed to starting from a position of strength, empowering families to build on what is working well to make the necessary change to improve their quality of life.

Therefore, you will receive high quality ongoing training among other excellent training offers.

Why Lambeth

Fantastic, modern working environment in the awardwinning Lambeth Town Hall and Civic Centre buildings
Competitive Salaries
Up to 35 days annual leave, dependent upon continuous service
5 Minutes from London Underground and excellent transport links into the centre of London
Hybrid/Flexible working
Cycle to Work Scheme (including City Bike Hire scheme)
Attractive Local Government Pension Scheme
Receive a comprehensive pay and benefits package including 27 days annual leave (rising to 33 days for those with continuous service of more than five years), generous maternity, paternity and adoptive leave, membership of the Local Government Pension Scheme, interest free season ticket loan, interest free bike loan, interest free computer loan.

Job Description & Person Specification

Date:
Tuesday 2 April 2024 at midnight
**_Lambeth aims for quality services and equal opportunities for all and is committed to safer recruitment_