Drainage Helpdesk Administrator - Longfield, United Kingdom - Go-Fix Mechanical & Drainage Services

Go-Fix Mechanical & Drainage Services
Go-Fix Mechanical & Drainage Services
Verified Company
Longfield, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description
Due to continued growth, another new & exciting opportunity for a Helpdesk Administrator has arisen.

This job would be ideal for someone with Facilities Management Helpdesk experience and a willingness to train in a new company, with the drive to progress within the company.


Go-Fix Mechanical & Drainage Services provide drainage, vacuum tanker & other various maintenance services for a broad range of clients in Central London and throughout the South East of England.


As one of our office team you will be expected to deliver a high standard of work with excellent customer services.

The position will be Monday to Friday and hours will be 9AM - 5:30PM

The salary will be upwards of £24,000 based on experience.


Person Specification

  • Able to prioritise workloads, multitasking is a must as we are a fastpaced reactive helpdesk
  • Excellent organisational skills and be able to work to deadlines and be able to work under pressure.
  • Excellent telephone manner
  • Good communication skills able to deal with customers on all levels
  • Proficient in Microsoft office programs excel, outlook, word
  • The ability to pick up new processes and retain process information
  • Ability to 'be part of a team' and carry out a variety of tasks
  • The ability to work on own as well as taking direction from others but most importantly to manage their time effectively
  • Experience with SOR's
  • Experience with Housing Associations

Duties

  • Monitoring mailboxes
  • Logging and following up of Emergency call out orders
  • Ensuring all the jobs from evenings and weekends are tied up and dealt with
  • Answering high volume inbound calls and assisting customers with specific inquiries and job bookings
  • Uploading jobs on Big Change work system
  • Update worksheets with changes and statuses of each customer job
  • Managing client portals
  • Ability to prioritise own workload and meet deadlines
  • Providing clients with updates on progression of works
  • Providing business support to all areas when required
  • General Office upkeep
  • Arranging parking on the request of engineers
  • Working to tight timescales as part of a highperforming team
  • Any other work as assigned by manager
  • Liaise with engineers to book follow on jobs for customers

Pay:
From £24,000.00 per year


Benefits:


  • Onsite parking

Schedule:

  • Monday to Friday

Experience:


  • Office: 1 year (preferred)
Drainage Helpdesk: 1 year (required)


Licence/Certification:

  • Full UK Driving Licence (required)

Work Location:
In person
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