Customer Service Advisor - Birmingham, United Kingdom - Tate

Tate
Tate
Verified Company
Birmingham, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Location:
Birmingham

Role:
Customer Service

Salary:
£22,350

Hours: 8am-5pm or 9am-6pm, 5 days a week. 1 Saturday every 3 weeks (1.5x pay)

You will get a day off during the Saturday week.

Hybrid after probation period, 2 days working from home.


Working within a fast paced environment, we are seeking an individual who can provide a professional and friendly service to a small number of key accounts.

This position will service various accounts where you will support as required depending on the varying demands each day.


Key Personal Activities

  • Full rental management including processing of reservations, oversee vehicle delivery, through to vehicle collection, including customer aftercare
  • Deal with a high volume of inbound calls from customers, operational teams.
  • Process a high volume of reservations, discussing terms and conditions with customers whilst accurately completing data entry
  • Establish and maintain a good working relationship with colleagues
  • Deliver against personal targets and support team in delivering against agreed service levels
  • Management of required daily, weekly and monthly reports
  • Complete customer satisfaction callbacks following vehicle delivery
  • Any other ad hoc duties required
***
Key skills / attributes required:
  • Excellent telephone manner
  • Excellent verbal and written communication


  • General computer literacy

  • Microsoft Office
  • Customer Service / Administration background is desirable, but not essential
  • Ability to perform under pressure
  • Customer orientated
Tate is acting as an Employment Business in relation to this vacancy.
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