Head of Customer Success - Edinburgh, United Kingdom - Denholm Associates

Denholm Associates

Verified Company

Edinburgh, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

If you're a driven and dynamic Customer Success Manager who would enjoy the challenge of selling impactful technology that helps children learn maths and English, we want to hear from you Denholm are delighted to be working with a global ed-tech companywho are revolutionising the way children learn.

Our client is at the forefront of an exciting data-driven ed-tech revolution, they capture a detailed understanding of each child's strengths and weaknesses and use this to deliver personalised learning that identifies gaps in knowledge and closes them.

Theresults are spectacular, a published research study found pupils using the programme for just 30 minutes weekly progressed in maths fluency almost twice as fast as those who didn't.

In this role, you can truly change the future of the next generation

Reporting to the CEO your key responsibilities will be:

Lead the strategy for customer success (for teachers and pupils)
Manage the account management team, driving customer engagement and ultimately subscription renewals
Manage the technical support team
Define processes for customer success
Set objectives (OKRs)
Create revenue and expenditure budgets
Collaborate closely with the new business and marketing teams
Contribute to toplevel decision making by being part of the senior management team

Key skills and experience we are looking for:

Managing a customer facing team (sales or customer success) for a digital product
Datadriven approaches to sales & marketing management
Strong communicator both written and verbal
Strong numeracy skills
Selfstarter with drive and determination
A systematic approach to process development and project management
Strong personal integrity, honesty and openness when dealing with others
Happy to work on delivery of targets?

Beneficial to have experience of: