Admin Assistant Social Care - North Tyneside, United Kingdom - The Jeya Group Ltd

The Jeya Group Ltd
The Jeya Group Ltd
Verified Company
North Tyneside, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

We are looking forAdmin Assistant Social Care that will support the team to provide an efficient and effective service by providing a professional and accurate administrative support service.


  • To contribute to the aim and vision of Adult Social Care and being an effective part of a single team based in The Adult Mental Health Social Care Team. Supporting with administrative tasks and being part of Adult Safeguarding Meetings and providing the administrative support for minute taking.
  • To maintain records of interventions with customers including personal and sensitive data, ensuring that all data is handled and stored in line with Council policy and the Data Protection Act.
  • Records could be paper based or electronic.
  • To support other team members to develop electronic records.
  • Contribute to improvement and development of office systems.
  • The post holder will be expected to work flexibly in terms of the function and service area that they support.

Job Content:


  • Word processing and production of reports, taking of minutes at meetings, including adult safeguarding meetings, and production of the draft and final documents following the meeting, letters and correspondence and other written work as necessary.
  • Supporting the wider Adult Social Care Team by taking detailed and accurate notes at fact find and disciplinary hearings and producing the records of these meetings.
  • Input and extraction of information from computerised client databases such as LAS, LCS, EHM, Cequip and any future systems that might be introduced.
  • Answering the telephone and dealing with initial queries from customers both internal and external and including users of the service
  • Assisting with electronic and paper diary management, ensuring that appointments are made and communicated effectively.
  • Operate a switchboard where necessary.
  • Filing and maintaining of client records. This will include the management of historic paper files including where necessary destruction of records and the creation and maintenance of electronic client records.
  • General clerical and administrative tasks as necessary e.g., dealing with incoming and outgoing mail, photocopying, stock control and reordering, petty cash, arranging bulk printing, faxing, arranging meetings.
  • Creation and management of other computer programmes such as databases and spreadsheets that might be required at local level to manage workflows.
  • Contribute to improvement and development of office systems.
  • Ensure the security of sensitive and personal information as needed.
  • Providing a meet and greet service where needed for visitors.
  • Contribute to meeting the performance targets within the team and providing senior staff with the data to monitor and measure performance in a timely way.
  • Undertaking accredited and inhouse development and training as appropriate and as required by the Authority.
  • Attend and contribute to meetings, including team meetings, and ensure attendance at relevant briefings.
  • Work within health and safety arrangements and take appropriate responsibility for their own Health and Safety and that of others.
  • Understand the promotion of Personalisation and where appropriate be involved in the development of systems and processes within the Team to support this.
  • To comply with the Operational Manager in the completion of audits of case recording (electronic and file) in accordance with the quality assurance process
  • Always maintain confidentiality, advising an individual if the information they have provided cannot be kept private (e.g., a safeguarding issue)
  • To contribute to service development and improvement in the team and service area
  • To identify and advise the Operational Manager of all issues affecting service delivery.
  • Ability to demonstrate initiative and selfmotivation as well as being able to follow instruction.
  • Excellent written and verbal communication skills.
  • Good literacy and numeracy skills.
  • Proven IT skills and knowledge of administration systems and processes.
  • Knowledge and ability to confidently use a range of IT software packages including Excel Word and Access
  • Accurate typing skills.
  • Ability to work in a flexible and responsive way.
  • 5 GCSEs at grades A C including mathematics and English (or equivalent)
  • ECDL or CLAIT.
  • Ability to use Excel.
  • Ability to use Word.
  • Ability to use Access.
  • Experience of working in a busy administrative environment.
  • Experience of working with customers.
  • Experience of working as part of a team and to be able to work flexibly across differing functions within Adult Social Care.
  • Experience of managing sensitive and complex information electronically.
  • Ability to work under pressure and to deadlines
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Flexible working scheme_
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To be prepared to work flexibly across functions and locations to meet the need of the service._
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37 hours based at Quadrant East, Cobalt Business Park_


Job Types:
Temporary contract, Full-time

**Salary
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