Customer Service Advisor - Stevenage, United Kingdom - The Ardonagh Group

The Ardonagh Group

Verified Company

Stevenage, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Vacancy

Our Customer Advisors are a key part of our business, speaking to our customers and providing advice on new products, renewals, ensuring we understand their needs.

We provide products and services that exceed their expectations and retain their loyalty. We strive to provide a market leading customer experience, and that's driven by you.

Key Role Responsibilities:

Dealing with either inbound or outbound customer calls, understanding the customer's needs, and providing insurance solutions best suited to their requirements?
Ensuring calls are answered in a timely professional manner, and that exceptional customer experience is always delivered.
Processing renewals and mid term adjustments for customers
Processing quotations for all new business
Ensuring that all workflow activity is completed in accordance with approved business processes
Complying with all approved procedures, customer service standards and external regulatory bodies.
Ensuring that any customer complaints are identified and handled strictly within the company's complaints procedure.

Essential Criteria

Computer Literate
Excellent Communication Skills
Positive attitude, resilient, adaptive, receptive, and articulate.
Previous experience in customer facing background. We are keen to hear from individuals with a background in public facing industries such as insurance, retail, and hospitality.

Desirable Criteria

Insurance Experience
Telephone Literate

What we offer in return:

A competitive salary based on experience
Target Bonus Scheme
In house training with a buddy system
Knowledge Development
Structured training plan to develop your career at The Ardonagh Group

Come and be a key part of a leading, fast-growing company.

The Company

With 80 local offices, over 2000 team members and over 100,000 clients, Towergate Insurance Brokers has the largest footprint and biggest salesforce in the UK.

We're community brokers and risk experts backed by the scale and spirit of the UK's largest independent broker.

We've got big ambitions for the future - join us for the journey and make your mark on the local community.

?#TIB