Collections Officer - Cardiff, United Kingdom - Capital on Tap
Description
Running a business is hard, we make it easier.Our business credit card has helped over 200,000 businesses access credit and we hope to partner with over 1 million by the end of 2025.
Collections Officer
The role
The Collections department is responsible for minimising bad debt and supporting our customers in financial difficulties, ultimately ensuring a fair customer outcome at all times.
Reporting to our Collections Team Lead, you will work directly with customers and external parties to help Capital on Tap maximize our recovery strategy, reduce bad debt and ensure our most vulnerable customers receive the care and attention they need in difficult times for them and their business.
The role is initially office based with a potential of becoming hybrid after training. This is not a remote position.What we are looking for**- Collections experience ideally
- Experience dealing with vulnerable customers
- Someone able to dig deeper, ask questions and find the route cause of the problem
- Resilience
- Passion for the customer journey
- Empathy
What you'll get in return
- Salary range: £24,000 £28,000 (depending on experience)
- Generous monthly incentives
- 28 days holiday (plus bank holidays)
- Generous annual rewards
Check out more of our benefits, values and mission here.
Diversity and Inclusion
**How to Apply
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