Contract Processing Agent - Shoreham-by-Sea, United Kingdom - FOCUS 4 U LTD

FOCUS 4 U LTD

Verified Company

Shoreham-by-Sea, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Established in 2003, we're proud to be one of the UK's leading independent providers of essential business technology.

We're equally delighted to have been named one of 'The UK's Best 100 Companies To Work For 2021', to have scooped an impressive 6thplacein the telecoms sector and to have been awarded a 1* accreditation by Best Companies - awarded by _Best Companies_, the renowned employee engagement specialists.

Our teams are experts in their field, passionate about finding the right solutions for our customers and committed to supporting each other.

We know the right people are the key to success. The energy, entrepreneurial spirit and expertise of our teams areat the heart of Focus Group. Our people make the difference.

We are now recruiting for a Contract Processing Agent

The purpose of this department / team is to be responsible for ensuring that customers off-board from Focus efficiently and that all early termination fees are calculated and presented to the customer in line with the off-boarding process.

As company churnlevels are low compared to industry standards, customer experience is a main priority from beginning to end.

Main duties of this role are:

Ensure continual observation of new pending cease cases hold verifying customer instruction to depart from Focus Group.
In the instance that customer instruction is not provided in writing ensure assets are protected and the customer is informed.
Ensure early termination fees are calculated correctly inline with ongoing contracts across all product areas.
Ensure all cease requests are raised with the required level of detail into the Operational and Finance teams.

At Focus Group you can be proud of what you do, how you do it and feel a true part of the team.

We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference tothe future of our business.