Customer Onboarding Associate - Leeds, United Kingdom - BIGCHANGE LIMITED

BIGCHANGE LIMITED

Verified Company

Leeds, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Description
Our Purpose is to transform lives by accelerating growth and sustainability in our community. The role is critical to this purpose by developing value for our customers through our products and services and this driving retention and lifetime value,

BigChange is pioneering new, intuitive, and simple to use technology that transforms the ways our customers work. This role uses Customer Success methodologies to engage our customers and maximise the potential of JobWatch for their businesses.

You will be responsible for the successful implementation of onboarding projects to new and existing clients, by delivering a combination of project management and training.

You will also smooth transition from Sales into Operations for all new projectsunder your control to ensure customers understand the BigChange customer journey and our approach to service.

Regular x 4 monthly attendance at office (Leeds)

Standard working pattern 08:30/09:00 - 17:00/17:30 Mon - Fri

Customer visits in person.

Requirements:

Ability to manage objections and manage customer expectations
Leads by example
Ability to deliver through change
Track record of delivering against targe
Experience in a training capacity, ideally customer facing
Project management experience
Technically adept
Strong problem solving and analytical skills
Excellent attention to detail, organised and task focussed with a methodical approach to work
Ability to work independently and manage multiple priorities
Selfmotivated with ability to handle a stretching and changeable workload
Proactive team player
Exceptional communication skills both written and verbal at all levels

Benefits

27 days annual leave, increasing by a day per completed years service up to a maximum of 30 days.
An additional 4 gifted BigRecharge days, allocated once a quarter where we all take a paid day off to focus on our wellbeing.
Gym or zwift membership contributions.
Income protection and death in service.
Health care cash plan.
Enhanced family friendly policies from day one of employment with a £200 gift from BigChange on the arrival of a new baby.
Company events.
Learning and development opportunities.

BigChange is officially an Outstanding Company to Work For, according to Best Companies 2021. On the independent Glassdoor website, we have a 4.6 out of 5 rating.

We give talent the chance to progress and be rewarded. And we see the whole person, not just the employee.

BigChange employs over 200+ BigChangers. Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider.

In 2021, we secured £75million investment from Great Hill Partners to take our technology global.

BigChange is an equal opportunity employer.

We celebrate differences and support diversity, thriving on it to improve the lives of our BigChangers, our product, and our community.

We don't discriminate based on age; physical, mental, or sensory disability:

ethnicity; family status; sex; race; religion or belief; sexual orientation; gender identity and/or expression; marital, civil union or domestic partnership status; family, or parental status.

If you would like to be part of a talented team where your voiceis heard and your involvement matters, please join us.