Facilities Helpdesk Coordinator - Manchester, United Kingdom - The Recruitment Crowd (Yorkshire) Ltd
Description
Facilities Helpdesk Coordinator
£11.28ph
The Company
Our client is a UK Property Management company offering affordable housing to private residents and NHS medical staff across the country.
We are looking for a Facilities Helpdesk Coordinator
who will report to the Facilities Helpdesk Manager, working directly with our Operations team to ensure the smooth running of the maintenance helpdesk.
The Role
- Facilitate the endtoend process of all maintenance queries, from ticket received to job completion and close on the company's CAFM platform in line with company service level agreements
- Using the maintenance PSL, identify and assign appropriate contractors and external vendors to maintenance jobs, while continuously monitoring their performance and quality of service
- Maintain administration systems to record maintenance operations including contractors used, additional works, performance monitoring and complaints log
- Build strong working relationships with external maintenance vendors/contractors
- Ensure invoices are processed efficiently in accordance with workflows
FULL JOB DESCRIPTION AVAILABLE TO CANDIDATES UPON SUCCESSFUL TELEPHONE SCREENING
- Previous administration and customer service experience, ideally coordinating company processes from end to end
- Knowledge of the resident lifecycle and recurring queries and issues that may arise is desirable
- Confident using inhouse systems and data entry
- Exceptional customer service and communication skills (written and verbal) and genuinely wants to create and deliver a great resident experience
- Ability to effectively manage time and workload, successfully multitask and meet deadlines
- A confident selfstarter, ability to work alone and within a team
- You must live within a commutable distance of Manchester
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