Sales Advisor - Edinburgh, United Kingdom - Currency Exchange Corporation Ltd
Description
As one of the UK's largest independent foreign exchange providers, Currency Exchange Corporation (CEC), part of the Fexco Group, is a leading provider of complete FX services.
Since it was established in 1996, CEC has been driven by a spirit of innovation and focus on customer experience in the provision of travel money.
We have an exciting opportunity for 2 Retail Sales Advisors to join our stores in Edinburgh. These roles will focus on our Waverley and High street stores.
These are part-time roles, working 15 hours per week across 2 days per week which will be any day of the week.
You'll need a flexible approach to your working hours as overtime to cover holidays will also be required from time to time.
We offer a competitive salary, paying £10.90 per hour, and great benefits which include a bonus scheme, 28 days holiday increasing to 31 with service (pro-rata), discounted travel money, enrolment onto our BUPA medical cash plan, free uniform and a full training programme.
Main Responsibilities
- Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales
- Achieving and where possible exceeding individual and team sales and service targets
- Identifying opportunities to cross sell various products and services
- Effective and accurate cash handling and reconciliation
- Ensuring the store meets all operational standards and the highest levels of presentation are always maintained
- Adhering to all Company Policies including Health and Safety, AML and Security
- Dealing professionally and knowledgably with all customer complaints/queries ensuring a satisfactory conclusion is met
- Ensuring telephone calls are answered in a prompt, polite and professional manner
- Undertake marketing initiatives, to promote the Bureau and increase brand awareness
- Ensuring all point of sale and company material is displayed correctly and in working order
Qualifications and Experience required:
- Demonstrable excellent customer service experience ideally obtained in a cash handling environment
- Experience of working with foreign currencies is preferred
Competencies required:
- Demonstrable superior customer service skills
- Numerate, with excellent accuracy and an eye for detail
- Comfortable communicating on all levels including within the business and to external customers and suppliers
- Must be flexible and have a cando attitude and approach
Job Types:
Part-time, Fixed term contract
Contract length: 5 months
Part-time hours: 15 per week
Salary:
£10.90 per hour
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
Work Location:
One location
Reference ID:
EH1 Summer - 23
Expected start date: 01/05/2023
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