Patient Services Administrator - Filey, United Kingdom - Filey Surgery

Filey Surgery
Filey Surgery
Verified Company
Filey, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
The core responsibilities of the Patient Services Administrator include, but are not limited to:

Incoming Correspondence:

  • Processing incoming and outgoing mail
  • Scanning patientrelated documentation and attaching it to the patients healthcare records
  • Allocating electronic letters to the appropriate clinician or department, considering absences due to working days, holidays, and sickness, through the SystmOne workflow
  • Managing correspondence with coding and completion as needed
  • Communicating with secondary care and external agencies regarding patientrelated inquiries
  • Entering data into the patients healthcare records as required
  • Processing requests for information, such as Subject Access Requests (SAR), insurance/solicitors letters, and DVLA forms Coding & Actions on Documents:
  • Identifying relevant clinical information in patient correspondence
  • Appropriately coding documents
  • Completing detailed actions on documents
  • Clinically coding data in SystmOne
  • Assisting with the management and administration of actions added by clinicians and other staff members

Producing Reports:

  • Gathering information, managing reports and records concerning Safeguarding, and participating in meetings

Electronic Results:

  • Assigning electronic results to the appropriate clinician through the SystmOne workflow, considering absences
  • Taking necessary actions on electronic results
  • Communicating with patients and handling phone calls about test results Appointments:
  • Managing patient appointments
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